Senior Technical Architect - Salesforce Service & Sales Cloud, AI)

The Firm:

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

Requirements

1- Presales Solution Engineering:

• Run discovery workshops to capture current‑state processes and pain points across lead‑to‑cash, case & field service flows.
• Design end‑to‑end architectures spanning Sales Cloud, Service Cloud, Einstein 1 Platform (Copilot, Einstein Studio) and Data Cloud activation.
• Create effort estimates, ROM and SoW inputs; build clickable prototypes and demo orgs showcasing AI‑powered use cases (next‑best action, auto‑summaries).
• Present solutions to business and IT stakeholders, address RFP clarifications, security questionnaires and technical due‑diligence calls.

2-Delivery Architecture & Governance:

• Hand off signed designs to delivery, run architecture onboarding sessions
• Translate signed designs into sprint‑ready epics; run architecture kick‑offs and ongoing governance checkpoints with scrum teams.
• Define integration patterns, identity & access, encryption, PDPL/GDPR compliance and test strategy.
• Oversee code & config quality (Apex, LWC, Omni‑Channel, Flow, BOTs), enforce CI/CD and monitor technical debt and performance KPIs.
• Steer AI enablement—prompt engineering, Copilot action recipes, model configuration, and responsible‑AI guardrails.

3- Practice & People Leadership:

• Mentor consultants, cultivate reusable accelerators (Lightning templates, DevOps pipelines, AI prompt library).
• Support hiring panels, publish thought‑leadership posts and host enablement sessions for Sales & Service Cloud best practices.
• Partner with sales on pipeline forecasting and project health reviews.

Qualification:

1- Must Have:

• 8+ years on the Salesforce platform, including 5+ delivering Sales and/or Service Cloud at enterprise scale.
• Hands‑on depth: Apex, LWC, Flows, Omni‑Channel, CTI/Telephony, REST/SOAP APIs, Platform Events, External Services, Slack automation.
• At least 2 years architecting AI/Einstein solutions (Copilot actions, Next Best Action, GPT prompts, auto‑classification or summarisation).
• Certifications: Application Architect and System Architect minimum; Salesforce Certified Technical Architect (CTA) or on active journey strongly preferred; AI Associate / Einstein certifications desirable.
• Proven consultative skills—whiteboarding, scope negotiation, executive storytelling—and ability to coach multi‑disciplinary teams.

2- Nice to have:

• Experience Cloud, Field Service, Revenue Cloud or CPQ program exposure.
• Generative‑AI integrations with external LLMs (OpenAI, Azure OpenAI).
• Arabic/English bilingual.
• Vertical expertise in Real Estate, Retail, FSI or Healthcare within GCC.

Benefits

• Competitive salary and benefits package.
• Private medical, annual flight, certification budget, hybrid work (3 days office), end‑of‑service gratuity.

Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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