Manager - Data Engineering.Information Technology

Reports To: Senior Manager - Data and Analytics
Division: Information Technology

Mission:

• To develop and oversee the implementation and support of Data Engineering & Analytics that service the Enterprise and the customer experience of these services in line with MTN business strategy.

Description:

• Review MTNN business direction and contribute to the development of Information Services, demonstrating an understanding of MTNN business strategies and needs of the customer.
• Develop detailed plans in support of approved strategies in respect of Information Service Management, organizing required resources, monitoring and periodically reporting progress of plans. 
• Lead the service management team and drive a service based culture in IT and put in place a reliable support system with clear processes and procedures and tools for measuring service delivery and performance.
• Investigate new applications in support of MTNN’s strategy and lead the process of selection of suitable technologies and manage related negotiations with suppliers accordingly.
• Review the array of technologies available for MTNN processes and advise business users of the best possible solutions based on their requirements, growth, emerging technologies and MTNN’s objective.
• Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Data & Analytics to ensure the provision of an optimum service to the internal customer 24 hours a day.
• Define standards and guidelines for Analytics & DataOps and review service metrics (KPIs) that identify the success of the services being utilized and recommend as well as coordinate implementation of changes to Service Management services to improve metrics.
• Create and maintain a knowledge repository system to support Data Engineering, AI, Data Ops & Data science function, gathering, analyzing, storing and sharing knowledge and information using a variety of processes and technologies.
• Identify training and development needs and manage skills enhancement programmes for the Data, AI & Analytics team to address knowledge gaps and enrich knowledge repository within the department.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in an IT related field
• Master’s Degree in Business Admin/Science is desirable

Experience: 6-13 years’ experience which includes the following:

• At least 3 years experience in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous 
• At least 5 years of relevant technical Database, ETL, Data Engineering, AI experience & certification
• Experience in Databases, Big data, Data Engr, AIOps and Data science is desirable

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).