Advanced Services Engineer 2- Mist

Job Description: 
Position: Advance Services Engineer - Mist

Business Advanced Services 
Location: Bangalore

Background:

Juniper has brought true innovation to the enterprise networking space with the world’s first AI-driven wired, wireless, and SDWAN networks. Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant. Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains. All operations are managed via the Juniper Mist open and programmable microservices cloud architecture.

We provide technical assistance on device connection issues or questions, as well as support on configuration questions and technical queries. We help customers with the best practices to manage the network effectively, onboard the new devices, and proactive monitoring.

Key responsibilities:

Assist the customer with any issues or questions relevant to device onboarding to the Mist cloud.

Review and evaluate network cutover plans and provide remote assistance to the customer during the maintenance window.

Maintains the list of issues and solutions provided to the customers and sends a summary at the end of every engagement.

Assist the customer in making use of the Mist dashboard and premium analytics to proactively monitor their network.

Build and communicate the best practices as and when required.

Coordinate with cross-functional technology technical team to resolve any pending issue.

Look for opportunities for improvement in the products, documentation quality, and need for automation. Present these findings in appropriate forums.

Work in a 24x7 support environment including Weekends/Holidays as per the Business requirement.

Required Skills:

Excellent verbal and written communication, presentation, and customer handling skills.

Analytical skills to understand and correlate the network alerts, events or issues.

Good understanding of Wireless concepts such as RF and WiFi standards.

Layer-2 technologies such as xSTP, EVPN, VxLAN, Ethernet, Dot1x, and ARP.

Layer-3&4 technologies such as TCP/IP, VRRP, DHCP, DNS, Routing protocols, and SD-WAN.

Firewall concepts such as traffic filtering, IDP, Access control, and NAT.

Knowledge of AI, ML, Python, and automation will be a plus.

Relevant Work Experience

Experience in managing and/or supporting WLAN, campus network infrastructure, and monitoring system activities to prevent/troubleshoot problems in the network.

Experience in WLAN survey, identify and mitigating the Wireless interferences.

Work experience in an NOC environment.

Educational Qualification

Engineering Graduates with 5+ years of relevant work experience

Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent are helpful.

Certification in wireless, cloud domain is an added advantage.

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedInand Facebook.