Customer Insights Manager

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.

We are now seeking a passionate and experienced

Customer Insights Manager

to the Customer Insights team in our Global Marketing Department, Commercial and Operations.

The successful candidate will play a crucial role in revolutionizing KONE’s insights capabilities, developing an actionable insight delivery framework, and incorporating the voice of customers into decision-making and strategy development. By bringing customer insights to life, you will foster a customer-obsessed culture that supports KONE’s Strategy Core of being the easiest to work for and work with.

The preferred location of the position is Espoo, which is located in the capital area around Helsinki, Finland.

Main responsibilities:

• Collaborate with the survey implementation team to lead the design of reporting plans, content and delivery approaches that meet diverse business needs.

• Conduct extensive data analytics for numerous large-scale global customer surveys spanning over 50+ countries.

• Visualize data and insights for intuitive interpretation and easy consumption by employees at varying levels.

• Generate skilled insights, articulate effectively, and build relationships to create customer-focused storytelling.

• Utilize evolving technologies, combining conventional and creative methods to establish scalable systems for efficient analysis, reporting, rapid deployment and adoption of customer insights.

• Own the process to enable enterprise-wide access to the data analytics platform.

• Enhance efficiencies in critical enablers i.e., people, tools, processes, to create meaningful data connections with other intelligence platforms.

• Leverage agency partners to amplify best practices, bring the outside-in perspectives to elevate the impact of measurement program.

• Create a learning agenda to support change management that promotes insight generation and adoption.

Ideal candidate for the position:

• Over 10 years of proven experience in customer insight analytics specializing in large-scale global B2B surveys and customer experience management.

• Strong analytical skills with a creative mindset to synthesize and transform data into actionable and impactful insights.

• Ability to navigate ambiguity, challenge the status quo, and respond flexibly to shifting priorities and meeting deadlines.

• Strong grasp of artificial intelligence, machine learning, and predictive analytics.

• Proficient in data analysis and visualization tools, e.g., Power BI, SQL, Python, SPSS; advanced Microsoft Excel and PowerPoint skills; experience with leading survey platforms such as Medallia and Qualtrics, as well as familiarity with Salesforce CRM.

• Excellent stakeholder engagement skills, a strong communicator and presenter.

• A keen desire or continue, simplification, and the ability to workin a fast-paced environment.

• A collaborative team player who is capable of both leading and following.

• Well-informed about the latest technologies and methodologies for insight analytics and delivery.

• Familiarity with agile methodologies.

• Full professional proficiency in spoken and written English.

• Master’s or bachelor’s degree in business administration or related field.

What We Offer:

• Growth and development opportunities in a global company.

• An international work environment valuing collaboration and innovation.

• Hybrid and flexible work arrangements for a work-life balance.

• Be part of a change journey with a solid foundation.

• Join an ambitious dynamic Marketing global community.

Don't miss out on this unique opportunity to shape the future of our organization and join us on our journey!

Want to #joinourflow?

KONE is building up a unique community, aiming to provide the most advanced People Flow® solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and where we share actively ideas. Sustainability is an integral part of our culture and a daily practice. KONE is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are proud to offer a range of opportunities that will support you in achieving your career and personal goals. We believe in improving performance through inspiring, engaging and developing our people.

You now have an excellent opportunity to join a group of competent colleagues, work in a truly global environment and be part of the journey in building the leading brand in people flow. At KONE you will be working in a supportive and friendly atmosphere and have flexible working hours to support your work & life balance. We offer comprehensive KONE benefits to our employees.

We´d love to hear from you!

Do you want to work in an international environment for a major global organization, one of the market leaders in its industry? Are you ready to take the next step in your career?

If you see this as an inspiring chance, please submit your application with your CV and cover letter already today but latest by May 25th 2025 via our Careers site.

For more information, please contact Senior Manager, Customer Insights, Marketing, Maggie Leinonen on May 15th 11.00-12.00 (EEST) or May 20th 13.00-14.00 (EEST) by calling +358406603160.

#LI-GO

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers