Senior Manager, Business Insights & Analytics

Overview

Major League Soccer’s Business Insights & Analytics is a centralized analytics function, supporting the league by aligning long and short-term strategy with data and providing impactful data driven insights, analysis, and recommendations.

The group is seeking a Manager who will develop and oversee reporting and analytics across MLS Fan Engagement touchpoints including Ticketing, Consumer Products, and Digital Channels, as well as overseeing Club Reporting.  This individual will be highly curious, motivated, and analytical, while also able to distill clarity from complexity, with an entrepreneurial desire to innovate.

Responsibilities

• End-to-end ownership of reporting and analytics that visualize data to meet the needs of both internal and external stakeholders and derive insights aligned to the enterprise Fan Engagement strategy.
• Leverage advanced data analytics and statistics to answer complex business questions, and provide business impacting insights and recommendations that help shape future strategic decision making.
• Effectively communicate and socialize actionable results and findings throughout the organization in a simple and intuitive narrative format.
• Collaborate cross-functionally with senior team members as a thought leader to align Enterprise and Department goals to data and metrics.
• Introduce efficiencies into data and reporting strategies that automate manual data processes.
• Partner with technology team to continually integrate the tools, methods, and processes supporting analysis.

Qualifications

Required Skills

• Bachelor’s degree in Business, Marketing, Math, Statistics, Economics, Computer Science, or similar domain required.
• 7+ years of experience, with 5+ years in a quantitative analysis role for both internal and external stakeholders required.
• Experience with enterprise level reporting and ad hoc analyses to drive large, complex, cross-functional reporting that aligns to enterprise strategy.
• Adept Technical/Functional experience in Excel, BI Tool(s), and SQL.

Required Skills

• Background in analytics with a focus on marketing, digital media, and/or TV analytics and research, preferably in live sports.
• Proven track record of deriving insights from large data sources and presenting in a clear and concise narrative form.
• Adept in a query language (SQL), in a BI tool (Power BI, Tableau), Excel and PowerPoint
• Experience with a programming language (R, Python)
• Experience with statistical data analysis
• High-level of commitment to a quality work product and organizational ethics, integrity, and compliance
• Superior organization, project management skills and attention to detail
• Ability to work effectively in a fast paced, team environment
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally
• Demonstrated decision making and solutions oriented

Desired Skills

• Experience with Exploratory Data Analysis
• Knowledge of the sport of soccer
• Ability to work non-traditional hours, including evenings, weekends, and holidays

Total Rewards

Major League Soccer offers a competitive starting base salary of $110,000 - $135,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

We believe in the power of in-person collaboration to fuel creativity, strengthen connections, and cultivate a vibrant workplace. As a result, employees are required to work from an MLS office at least four days a week. We understand the value of balance, so employees also have the flexibility of working remotely on Fridays, along with the option to take up to two additional remote flex days each month.

At Major League Soccer, we are proud to be an equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.

Join our team and be part of the Major League Soccer family, where we elevate the game and inspire greatness!