CVM Analyst

Volton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and in the field of Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development Volton strengthens its human resources in Athens and seeks a CVM Analyst for our Energy and Telecoms Sector.

Responsibilities

• Deep understanding of customer’s needs in order to develop successful propositions
• Design, implement, and evaluate A/B testing initiatives across a range of CVM campaigns and customer communication channels to maximize engagement & ROI
• Monitor, analyze and make recommendations on CVM initiatives
• Monitor key metrics related to churn rate, customer retention, and lifetime value to track the effectiveness of retention efforts. Analyze trends over time and iterate on strategies to continuously improve retention outcomes
• Anticipate and mitigate potential risks that may contribute to churn, such as competitive threats, market shifts, or changes in customer needs
• Build predictive models to forecast churn probability for individual customers or segments
• Ensure data quality and consistency to make accurate and reliable analyses.
• Identify key performance indicators (KPIs) and metrics relevant to the business objectives
• Create visualizations and dashboards to communicate insights and findings to stakeholders
• Translate complex analysis results into clear, concise, and actionable insights for non-technical stakeholders
• Provide guidance to customer care teams, ensuring exceptional experience for our customers

Requirements

• At least 3 years of experience in similar CVM roles or Data analysis positions
• Previous experience in services marketing (energy, telcos etc.)  will be considered an asset
• Bachelor’s degree in Statistics, Mathematics, Market research or other related field
• Master’s degree in a relevant field will be considered an asset
• Proficiency in data analysis tools and techniques such as SQL, Python, R, or statistical software
• Excellent knowledge of Microsoft Office (excel, power point)

Personal Skills

• Strong analytical skills and numerical understanding
• Fluency in English, both oral and written
• Excellent organizational skills and results-driven mentality
• Excellent presentation and communication skills
• Strong team spirit and collaboration

Benefits

• A competitive fixed salary aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work-Certified Company that fosters a positive work environment, proudly recognized as a Best Workplace for Women 2025.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr