IVR Chatbot Developer

Role: IVR Chatbot Developer, Genesys
Location is Newark, NJ (Hybrid – 3 days onsite)
Long term contract

Primary skills that are required: Genesys cloud CX, IVR, integration, Salesforce.

We are seeking an IVR Bot Developer who will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot.  Our ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).  Key skills/experiences include: Self-Service, API, Conversational Bot.
 
Requirements:

• Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
• Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Education:

• Master’s/Bachelor’s Degree in IT/Computer science or similar.