Sr. Product Manager 1 - Technical

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are looking for a Senior Product Manager to lead critical initiatives within PayPal’s Collections Platform team. This platform plays a key role in enabling intelligent, scalable, and compliant recovery solutions across the customer lifecycle.

The ideal candidate will bring a deep understanding of platform thinking, technical product development, and the Credit business. You will work cross-functionally to deliver robust and extensible product capabilities, ensuring a seamless customer experience and driving meaningful recovery outcomes. As we invest in the future of collections, experience with Generative AI and agent-based automation is highly preferred, as we are actively exploring opportunities to integrate AI agents into collection flows to improve efficiency, compliance, and personalization.

Job Description:

Roles and Responsibilities:

• Define and execute the product strategy and roadmap for key areas within the Collections Platform.
• Lead product discovery, define detailed product requirements, and manage end-to-end execution with engineering, design, and data science partners.
• Champion the use of Generative AI/Agent-based automation to create more intelligent, responsive, and scalable debt recovery systems.
• Collaborate with Architecture and Engineering to evaluate technical solutions, trade-offs, and delivery plans in an Agile environment.
• Partner with business strategy and analytics teams to identify trends, discover new opportunities, and measure impact.
• Drive experimentation through A/B testing, customer feedback, competitive research, and usability studies.
• Own and monitor key product and platform metrics to continuously improve functionality, performance, and user experience.
• Align with Legal, Compliance, and Privacy teams to ensure adherence to regulatory requirements across regions.
• Serve as a strong advocate for platform excellence, customer empathy, and long-term scalability.

Minimum Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related technical field required. MBA or Master’s degree preferred.
• 6+ years of experience in technical product management, with a proven track record of launching and scaling platforms or infrastructure products.
• Hands-on experience with SQL and/or Python for data analysis and experimentation.
• Demonstrated success leading complex product areas across multiple teams and stakeholders.
• Prior experience or strong familiarity with Credit, Risk, or Payments domains is a strong plus.
• Experience with Generative AI models or conversational/agent-based AI applications is highly desirable.
• Strong problem-solving, analytical thinking, and prioritization skills.
• Excellent verbal and written communication; capable of influencing at all levels of the organization.
• Self-starter with a strong sense of ownership, curiosity, and a bias for action.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.