Sr. Manager AI

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Manager AI

You’ll be responsible for identifying and accelerating our most critical opportunities to leverage AI technologies to improve business outcomes. This role will work closely with cross-functional teams to define, build and ensure successful execution of AI solutions that align with the company's strategic goals. This role combines deep technical knowledge of AI accelerator technologies with strategic product management to deliver solutions that enable faster, more efficient AI deployment.

In addition to identifying opportunities, you will be expected to lead a team and help them implement various proof of concepts and innovate AI solutions. 

Responsibilities include:

• Collaborate with business leaders to identify and prioritize AI use cases with the highest potential impact. 

• Develop a clear vision for how AI can be used to improve specific business processes or customer experiences. 

• Stay informed about the latest AI trends and identify potential applications for the business. 

• Lead the evaluation of potential AI solutions, including conducting proof-of-concepts and pilots.

• Develop and manage the product roadmap, prioritizing features and optimizations that support AI acceleration and scalability.

• Work closely with data scientists and ML engineers to ensure data readiness & classification, architecture scalability, performance standards for AI models, with a focus on accelerating the training and deployment lifecycle

• Establish and enforce performance standards for AI models, with a specific focus on accelerating the model training and deployment lifecycle (MLOps).

• Own results of the end to end AI workstream and track key performance indicators to measure product success and AI acceleration

• Leverage data and qualitative findings for quick product iterations via rapid user feedback cycles

• Influence organization wide initiatives and have wide accountability towards driving impact via the AI acceleration

• Advocate for reusability of AI capabilities where applicable across customer journey points

• Delivering forward-thinking solutions on-time and on budget. 

• Coordinating and leading UAT testing efforts. 

What we’re looking for... 

You take a lot of pride in your work and as a self-starter you enjoy learning new skills and taking on new tasks. No stranger to succeeding in a fast-paced, ever-changing BPO environment, you balance competing priorities with ease. Talking to people comes very naturally to you and as a strong communicator you can effectively explain issues and resolutions to all levels of the organization. You are detail oriented and forward thinking, looking for the future-proof solution. 

You'll need to have: 

• Bachelor’s degree or four or more years of work experience. 

• 10 or more years in product management; experience in AI or machine learning

• People management experience.

• Three or more years experience working on complex projects that involve technology implementation and innovation for large enterprises

• Solid understanding of AI concepts, ML model architectures, computational requirements, and performance optimization techniques for AI workloads.

• Excellent analytical, problem-solving, and decision-making skills specifically regarding large but undefined problem space

• Experience using data to drive product decisions and measure success. 

• Proven ability to work effectively in cross-functional teams and communicate complex concepts, technical tradeoffs and value propositions to both technical and non-technical stakeholders

• Strong leadership, negotiation, and problem-solving skills.

• Passion for innovation and a commitment to driving business value through technology.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.