Etch Operations and Customer Quality Engineer IV - (E4)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$120,000.00 - $159,500.00

Location:

Austin,TX

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

• Interacts with customers, functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are regarding potential, real, or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
• Develops, maintains, and applies quality standards for processing materials into partially finished or finished products. Determines if manufacturing, inspection, and test processes are sufficient to deliver product with world-class initial quality.
• Manages/maintains/develops process in Quality Management System and ensures compliance to requirements through internal audits, external certification ISO standards and customer audits.
• Identify systemic issues in manufacturing process, product design, supplier quality, etc. and drive continuous improvement across the business unit.
• Prepares customer friendly reports for product quality excursions, audit results, quality capabilities and improvement efforts.
• Collaborate with other functional quality organizations across the company to align enterprise efforts and vision.
• Understands overall customer quality trends and advises internal stakeholders, including senior and executive management, on necessary measures to address current quality concerns and make recommendations for preventing quality excursions.
• Coaches, mentors and conducts training for team members and targeted organizations on quality processes. Reduces product installation cycle time and cost while still meeting reliability performance requirements. 
• Success in this role will be measured against business unit customer satisfaction indices and customer quality indices. 

Functional Knowledge

• Demonstrated depth and/or breadth of expertise in own specialized discipline or field 
• Demonstrated knowledge in highly configurable industrial electro-mechanical systems manufacturing.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Demonstrated proficiency in 8D problem solving process
• Semiconductor industry quality standards knowledge preferred

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 
• Operates independently with minimal immediate management guidance

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Standard quality tools knowledge – 8D, Pareto chart, Ishikawa diagram, Data distribution analysis, Whys analysis, Flowcharting, Control Charts, etc.
• Data analytics – Strong knowledge of MS Office (Excel, Powerpoint, Word)
• Capable of utilizing Excel/PowerBI/Tableau/ and/or JMP for analysis of data sets to recognize trends, categorize data by multiple fields, create charts and analyses suitable for executive and customer presentation.

Impact

• Impacts the achievement of customer, operational, project or service objectives

Interpersonal Skills

• Capable of communicating difficult concepts concisely and succinctly to all levels of the organization.
• Maintains poise and professionalism under pressure.
• Capable of negotiating with others to adopt a mutually agreeable solution when available solutions are not ideal.

Engineering or Science degree preferred - Applied Materials Supervisory, Engineering, Quality experience may be substituted for this requirement.

6-10 years Manufacturing, Engineering, or Quality experience required

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.