Director - Data Science and Analytics

About the Company

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees, and partners. We solve problems no one has solved before to create a world where people ask, “how did we ever live without Coupang?” Coupang is a global company with offices in Taipei, Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. We are on a mission to create a world without tradeoffs for our customers as we Aim High and Find a Way to Wow our Customers. We have been named one of the “50 Smartest Companies in the World” by MIT Technology Review and “30 Global Game Changers” by Forbes.

About the Team

The Search and Discovery team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.

We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive.
 

Key Responsibilities

• Lead the Data Science and Analytics function for Coupang’s Taiwan Search product.

• Perform as a leader, cross-functional partner with Product and Engineering, and individual contributor.

• Analyze how customers interact with Coupang’s search results to determine how to improve customer experience and business performance.

• Lead experiment ideation, design, measurement, and interpretation.

• Build datasets to increase the speed and accuracy with which the team analyzes data.

• Understand the nuances of ML ranking models, LLMs, and more to determine how our core search product can be optimized.

Requirements

• 7+ years experience as a data scientist/analyst in customer-facing technology companies.

• 3+ years of experience leading a data science/analytics team

• Expertise in experimentation and statistics.

• Strong coding skills, including SQL and R/Python.

• Experience with massive datasets, with an understanding of how to optimize data extraction.

• Ability to communicate data concepts simply and succinctly to cross-functional team members, up to the C-suite.

• Understanding of ML concepts, and how different model configurations affect model outcomes.

• English fluency.

Preferred Skills

• Experience in e-commerce and/or search.

• Mandarin fluency.