Global Service Portfolio Lead - GenAI Specialist

The Global Service Portfolio Lead - Gen AI Specialist is responsible for strategically planning and driving service, brand, and capability development for their respective portfolio of services. As a leader in the Global Service Development team, this leader is expected to grow Thoughtworks’ total addressable market (TAM), drive inbound demand through industry thought leadership, and ensure Thoughtworks’ ability to deliver industry leading premium services. Operating in a global context, the Global Service Portfolio Lead will be expected to be able to operate effectively across time zones and cultures while driving measurable results.

Job responsibilities

• Service Definition: Defining and articulating the purpose, problem space and scope, and target audience of the service.
• Service Design / BluePrint: Mapping out the end-to-end process of service delivery, detailing customer interactions and internal workflows.
• Service Value Proposition (SLAs): Developing and specifying the unique benefits and value the service offers to customers, supported by measurable Service Level Agreements (SLAs).
• Service Pricing Strategy: Creating a pricing model and structure that determines the cost of the service, ensuring it is competitive and financially sustainable.
• Service Market Analysis: Conducting research and analysis to understand market trends, customer needs, and buying personas.
• Service Demand Enablement: Educating and driving awareness of services to the Demand (sales) organization empowering them to identify and secure future revenue opportunities among existing and potential customers.
• Service Demand Asset Development and Acceleration: Orchestrating the creation and enhancement of  sales assets and pursuit materials to reduce the cost of pursuits and improve closure rates. This may require hands-on participation on early stage pursuits to validate pursuits materials and techniques prior to scaling.
• Service Delivery Asset Development and Adoption: Orchestrating the creation and implementation of assets and resources to reduce time to value for clients and support effective service delivery, and encouraging their adoption by relevant stakeholders. Assets can include playbooks, assessment frameworks, working software and tools, software starter kits etc and in principle should not be developed without a core charter client that values it.
• Service Maturity and Evolution / Continuous Improvement: Continuously enhancing and evolving the service to improve its effectiveness and meet changing customer needs.
• Archetype Definition and Capability Modeling: Defining career archetypes and mapping the capabilities required to deliver each service effectively.

Job qualifications

Technical Skills

• Deep passion, knowledge and understanding of the service area.
• Deep understanding of Thoughtworks overall value proposition.
• Business acumen, understanding client problems, markets and industry trends.
• Develop, execute and grow world leading services.
• Strong understanding of Thoughtworks business operations.
• Ability to translate leading-edge research in AI/GenAI into our services, and communicate the value to non-technical audiences.
• Familiarity with the data and AI product and service landscape, and understanding of cloud partner funding models.
• Technical understanding of our AI Readiness and Data Modernization services.

Professional Skills

• Entrepreneurial and strategic.
• Pragmatic.
• Client-first, outside-in perspective.
• Leadership through a balance of influence and leverage.
• Ability to lead across cultures.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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