Lead Data Product Management Consultant - Contact Center Data Product

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About this role:

Wells Fargo is seeking a Lead Data Product Management Consultant in Global Operations Data, Analytics, and Reporting as a part of the Chief Operating Office Operations. This position will be responsible for leading transformation efforts within the enterprise call center transformation program and contact center data product.

In this role, you will:

• Lead efforts through phases of a large enterprise project; requirements, design, implementation, testing, and end-state product management

• Lead complex data product initiatives, including those that are cross-functional with broad impact, and act as key participant in large-scale planning driving data enablement and capabilities across platforms and utilities

• Help manage large data assets through product management, application business owner support

• Review and analyze complex multi-faceted, larger scale or longer-term data product initiatives that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors to drive data enablement strategies and roadmaps, while adhering to set data governance and standards

• Make decisions in complex and multi-faceted situations requiring solid understanding of data, analytics, and integration needs of line of business partners to inform prioritization, roadmap, and architecture design, that influence and lead broader work team to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to ensure data product solutions are built for optimal performance and design analytics applications across multiple platforms, resolve data product issues, and achieve goals; may lead projects, teams or serve as a peer mentor

• Provide strategic input on new use case intake, prioritization, product roadmap definition, and other critical business processes

• Manage complex datasets continuously focusing on the consumers of the data and their business needs, while adhering to set data governance

• Create and maintain data product roadmaps throughout the data product life cycle with detailed specifications, requirements, and flows for data capabilities

• Design and maintain innovative data products, enabling data availability for data intelligence, analytics, and reporting

• Serve as a strategic liaison between data management, product teams, data engineering, and architecture teams throughout the data product life cycle

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Required Qualifications:

• 5+ years of data product or data management experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Experience in program or project management in large data initiatives

• Experience with contact center data, applications, or technologies including Alvaria, Verint, Five 9, Genesys, Nuance, NICE, Nexedia, etc.

• Experience implementing or utilizing big data environments (GCP, AWS, Azure, Hadoop, etc.)

• Experience managing standard BI tools products for data and reporting teams (Tableau, Power BI, MicroStrategy, etc.) preferably from big data environments

• Contact center business or technology experience

Job Expectations:

• Ability to travel up to 10% of the time

• This position is not eligible for Visa sponsorship

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule).

Posting Location:

401 S Tryon St, CHARLOTTE, NC

2800 S Price Rd, CHANDLER, AZ

1801 Park View Dr. SHOREVIEW, MN

7711 Plantation Rd, ROANOKE, VA

4101 Wiseman Blvd, SAN ANTONIO, TX

4975 Preston Park Blvd, PLANO, TX

2200 Concord Pike, WILMINGTON, DE

The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.