Merchant Services Senior Analytics Consultant

About this role:

Wells Fargo is seeking a Senior Analytics Consultant to support the Merchant Services organization.

The Senior Analytics Consultant will be instrumental in Merchant Services’ continued transformation and our commitment to help customers succeed financially by delivering on our vision and brand promise. This highly visible position reports to the Director of Merchant Services Analytics & Insights and collaborates extensively with leaders across Merchant Services to deliver data-driven insights and recommendations.

The successful candidate will work to synthesize data from disparate sources to answer business questions. The role goes beyond simply serving up data and requires someone who can communicate with stakeholders at all levels to tell a story, provide actionable insights and separate the signal from the noise.  Over time, this person will develop into the go-to analytics resource within Merchant Services for one of the following areas – marketing, sales/sales enablement, product, pricing, strategy, operations, and servicing.    

In this role, you will:

• Conduct analysis to inform a business case to deploy new products or target a specific segment 

• Perform deep-dives on key KPIs such as conversion, penetration, or attrition

• Visualize trends in merchant behavior (e.g., transaction volume, activation cycle times)

• Identify statistically significant differences in performance by industry or segment

• Partner with business leaders to develop a roadmap of analytics needs  

• Support data requests for audits and other high visibility activities

• Operate in adherence with existing procedures, compliance, and risk management policies

Required Qualifications:

• 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of experience leading end-to-end analytical projects including conducting analysis, synthesizing findings, developing recommendations, presenting results and recommendations to leadership.

• SQL, SAS, Python or R programming experience

• Quantitative analysis experience, including proficiency in statistics and advanced analytics with hypothesis testing, regression analysis and/or machine learning

• Intellectual curiosity to dig into findings and trends to determine the “why” behind results

• Experience in the payments processing or credit card industry with a thorough understanding of Merchant Services products and services

• Ability to project manage multiple simultaneous work efforts; strong time management skills and ability to meet deadlines

• Strong communication skills, both verbal and written; effective in communication across a variety of audiences and constituencies and presenting information in a manner that persuades, educates and enhances understanding at all levels

• Excellent analytical skills with high attention to detail and accuracy

• Experience sifting through customer and operational data, identifying themes, extracting insights, and articulating these insights to stakeholders.

• Willingness to roll up one’s sleeves to thoroughly understand the nuances of each data source and use that information to inform the best approach to an analysis

• Advanced Excel and data visualization skills

• Experience influencing strategic decisions in key facets of the business such as pricing and product, organizational performance and/or sales and service models

• Proficiency in data storytelling via PowerPoint

• Ability to work collaboratively across the organization

• Proficiency in influencing peers at all levels of the organization and comfort interacting virtually with team members in different locations

• Bachelor’s degree in STEM or social sciences field

Job Expectations:

• This position offers a hybrid work schedule

• Ability to travel up to 10%

• This position is not eligible for Visa sponsorship.

Posting Locations:

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 401 S Tryon Street, Charlotte, NC 28202

• 1150 W Washington Street, Tempe, AZ 85281

• 2200 Concord Pike, Wilmington, DE 19803

Select locations are considered for current WF employees – Concord, CA & San Francisco, CA.

• 333 Market Street, San Francisco, CA 94103

• 1755 Grant Street, Concord, CA 94520

Required locations listed above. Relocation assistance is not available for this position

Pay Range:

• San Francisco, California: $100,800.00 – $179,200.00

• Concord, California: $100,800.00 – $179,200.00

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.