Senior Manager, HR Products and Analytics

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Job Title: Senior Manager, HR Products and Analytics

Location: India (Hybrid/In-office)
Reports to: VP, Workforce Analytics (U.S. & Europe)

About the Role

We are seeking an experienced Senior Manager, HR Products and Analytics to lead our India-based HR shared service team, supporting stakeholders across the U.S. and Europe. This role is pivotal in driving the HR digital strategy to support data-driven decision-making, development of learning content and delivering actionable workforce insights. The Senior Manager will lead a team of analysts and data professionals, ensuring high-quality analytics solutions that enhance workforce planning, talent management, and overall organizational effectiveness.

Key Responsibilities

Leadership & Strategy

• Lead and mentor a team of professionals based in India, fostering a high-performance, data-driven culture based on continuous optimization and improvement
• Manage Relationship with BPO Partner: Act as the primary point of contact between our company and the third-party BPO for HR services, ensuring effective communication and collaboration.
• Service Delivery Oversight: Monitor and manage the HR service delivery performance of the BPO partner to ensure it meets agreed-upon standards and KPIs.
• Oversee the creation and management of a learning and development "learning center" to provide comprehensive training content for the organization.
• Align team efforts with the broader U.S. & Europe People Analytics strategy, ensuring seamless support for business leaders and HR stakeholders.
• Drive the adoption of advanced analytics methodologies, including predictive analytics, machine learning, and automation (RPA), to enhance decision-making.
• Maintain data governance frameworks to ensure data integrity and security.
• Enforce data management policies and procedures to support accurate and reliable HR data.
• Partner with global HR and business leaders to translate complex workforce data into strategic insights.
• Establish Service Level Agreements (SLAs) to ensure timely and efficient delivery of HR services.
• Define and implement skills and competency frameworks to guide team development and performance.
• Develop and execute recruiting procedures to attract and retain top talent for the HR shared service team (e.g., assessments)

Analytics & Insights

• Oversee the development and implementation of dashboards, reports, and predictive models to analyze workforce trends, including attrition, engagement, hiring, and performance.
• Provide in-depth analyses on key HR metrics, employee surveys, and workforce planning to support data-driven decisions.
• Understand the importance of identifying patterns and trends in employee data, offering recommendations for talent strategy, workforce planning, and operational efficiency.
• Drive automation of reporting processes to enhance efficiency and scalability.

Stakeholder Engagement

• Act as a key liaison between the India team and U.S. & Europe-based HR, IT and business stakeholders, ensuring alignment on priorities.
• Present team insights to senior leaders in the U.S. & Europe, translating team data into compelling narratives that showcase success.
• Partner with HR, IT, and business intelligence teams to ensure seamless data integration, data management and data governance.

Data Governance & Technology

• Ensure data accuracy, security, and compliance with global HR policies and regional regulations (e.g., GDPR).
• Leverage HRIS, BI tools (e.g., Tableau, Power BI, Looker), and statistical tools (e.g., Python, R, SQL) to enhance analytics capabilities.
• Champion best practices in data visualization, storytelling, and self-service analytics.

Learning Center

• Build out an AI-focused and enabled learning center of excellence that develops content and tools to enhance the learner experience and optimize the learning processes
• Analyze, design, develop and implement training programs and materials that align with organizational goals and enhance employee performance.
• Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
• Serves as primary points of contact on learning initiatives, leveraging project management plans and status reporting to apprise stakeholders of progress.
• Promote a culture of continuous learning and professional development within the organization.

BPO Relationship Management

• Act as the primary operational liaison between our company and the BPO partner, ensuring effective communication and collaboration.
• Monitor and manage the service delivery performance of the BPO partner to meet agreed-upon standards and KPIs.
• Handle administrative tasks related to the BPO partnership, including contract management, invoicing, and compliance.
• Provide strategic and operational guidance to the BPO partner to align their services with our company's goals.
• Identify and resolve any issues or conflicts in the partnership, ensuring a smooth and productive working relationship.
• Prepare and present regular performance reports to senior management, highlighting key metrics and areas for improvement.
• Work with the BPO partner to identify opportunities for process improvements and implement best practices.

Qualifications

• Bachelor's degree in either Human Resources, Business Administration, Data Analytics, or a related field.
• Over 5 years’ experience as a people leader
• Proven experience in a senior HR analytics role, preferably in a shared service environment.
• Strong leadership skills with the ability to manage and develop a team.
• Excellent analytical and problem-solving abilities.
• Proficiency in HR analytics tools and software.
• Strong communication and interpersonal skills.
• Ability to work effectively with stakeholders across different regions and cultures.

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