Senior Product Manager

Microsoft 365 Copilot harnesses the power of generative AI through foundational large language models to usher in a new era of AI-first productivity for hundreds of millions of enterprise users. As business workflows don't typically run exclusively on Microsoft 365 applications and data formats, Copilot is built as a platform right from the very beginning. Using extensibility, customers augment M365 Copilot with AI agents – which leverage custom skills, organizational-specific knowledge and natural language instructions to enable truly spectacular AI scenarios and power connected workflows.

M365 Copilot Platform Ecosystem team is designing and building innovative AI agents on the M365 Copilot platform, including agent templates for makers as well as more bespoke solutions in with leading customers. As a Senior Product Manager in the team, you will drive the next wave of agents built using the latest generative AI technology on M365 Copilot’s extensible platform. Working across our engineering teams and with our most strategic customers and partners, you will deliver high-quality, sticky and transformative Copilot agents for use by millions of end-users. This engineering PM role is an excellent opportunity to don both a scenario and experience-focused product PM as well as an external-facing solutions PM (Ecosystem PM) hat – at the same time!

We are looking for self-motivated, entrepreneurial, hands-on technical and outcome-drive Product Manager candidates who can operate in a fast-paced environment – predicated by rapid change and opportunities birthed out of ambiguity. You will frequently influence internal and customer stakeholders without authority, perform rapid exploration, bring your high sense of ownership and bias for execution to own and drive the vision, strategy and product roadmap for multiple customer and partner-built agents with a responsibility for partner and customer impact, developer experience, adoption growth strategy and business impact/ROI to support the next wave of growth for Copilot agents. You will have a direct role in pushing the latest AI frontiers, including autonomous agents, agentic AI systems, deep research and reasoning, multi-agent frameworks, complex data reasoning, model fine-tuning and agentic UX.

The ideal candidate for this role is a hands-on “builder”, believes in a bold vision for generative AI-led transformation, is already an “agent boss” i.e. embraces generative AI and agents in daily life, carries a “learn-it-all” vs a “know-it-all” mindset, is comfortable dealing with the ambiguity that comes with seeing transformative, time-sensitive and ROI -driven engagements with customers aspiring to become Frontier Firms, is able to take both a business- and user- focused approach to defining goals, holding executive-level conversations, driving stakeholder alignment, handling escalations, planning product roadmap and engagement timelines before leading the charge on the technical solution, working with both internal M365 Copilot platform engineering crews and with customers / developers building on our platform.

We operate in an extremely fast-paced environment with rapid exploration, iteration and execution, as we continue to develop M365 Copilot extensibility platform to fundamentally transform how people and companies work using the power of generative AI. Your colleagues will be among the best in the industry and they share an intense passion for customer and partner success. Even while working hard, we have a great sense of humor and love to infuse that personality into our product. Since this is a partner/customer-facing role, travel from time to time within and outside the base location, is to be expected.

We believe that we are rewiring productivity for the next 30 years! If you love taking on challenges and delivering nonlinear impact in a fast paced environment, we want to speak with you!

Responsibilities

• Work with product managers, developers, UX designers from our most strategic customers across C-suite, architects and developers
• Explore the customer problem space and key requirements, pitch the potential of generative AI agents to transform business processes, lead envisioning and UX/technical design through with developers to build, ship and adopt Copilot agents into production
• Serve as a key subject matter expert on M365 Copilot/Azure AI Foundry/Microsoft AI platform and agent capabilities, architecture; collaborate closely with peers, external partners and customers to train, advise and guide on technical capabilities, solution design and AI platform strategy
• Drive key product insights and developer ecosystem signals coming straight from the market to shape the future of the M365 Copilot, help drive backlog prioritization, envisioning and spec’ing of new, innovative extensibility features and our AI extensibility stack inside Microsoft 365 Copilot app, Teams, Outlook, Word, PowerPoint, Excel, Windows and other host products
• Get exposure to 100s of diverse scenarios working alongside customers & partners using M365 Copilot (Microsoft's biggest bet since 'a PC on every desk') - basically never get bored since no two solutions are alike!
• Work directly with your feature crew colleagues across M365 Copilot platform engineering to design and deliver innovative extensibility features, including technical envisioning for how Copilot agents will work and interact with other services and applications
• Develop and drive depth and scale engagement programs to strengthen the ecosystem of SI partners building AI agents on M365 Copilot platform
• Determine adoption strategy for the Copilot agents shipped, unblock adoption, deployment and engagement to realize end-user and business value or ROI among target strategic customers
• Develop and drive strategic initiatives to enable “hockey stick” ecosystem growth based on emerging AI agent capabilities, industry trends and strategic partnerships
• Research, contextualize and evangelize frontier solutions, technology trends and opportunities to drive longer-term investments and product shifts
• Cover multiple regions in the Eastern Hemisphere and work with peer product teams in the Americas and Europe (occasional flexibility around work schedules is expected)
• Embody our culture and values 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
  • OR equivalent experience
• Previous experience with proven success in working on customer-facing technical engagements
• Previous experience working in the generative AI domain, strong familiarity with AI fundamentals, LLMs, RAG, GPTs, AI agents, AI cloud services architecture etc.
• Strong executive presence and ability to think analytically and creatively on your feet
• The ability to wear many hats and speak many language – from business to product to design to technical – learn quickly and change direction when needed
• Experience presenting to senior executives, technical product/IT/BDM staff and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and ROI/value requirements
• Demonstrated ability of very strong product thinking, technical solutioning, continuous tech upskilling and growth mindset
• The ability to think creatively and critically about product features, user journeys and scenarios in the enterprise workflows space
• Self-organized, strong project management, growth hacking, leadership and cross-group collaboration skills
• Innate curiosity and ability to self-start in an ambiguous, highly autonomous and rapidly changing, new domain with evolving product, technology and customer maturity
• Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
• Good problem-solving skills and ability to think strategically on the feet
• Ability to hold technical discussions, go deep in technical areas, when required especially in domains of generative AI, LLM technology
• Proven ability to build data-driven product experiences, define metrics and use analytics to derive insights to arrive at product & growth decisions

Preferred Qualifications:

• 10+ years of product management experience with proven success in working with enterprise developer partners & customers
• Recent experience driving generative AI-based solutions (RAG, GPT, LLM) and general awareness of the rapidly-evolving AI, especially generative AI landscape
• Hands-on expertise with AI agents as a “builder” using low-code/no-code or pro-code tools or technical stacks
• Hands-on experience or solid familiarity with the Microsoft technology stack is preferred (M365 Copilot extensibility, AI agents, Azure OpenAI, Azure AI Foundry, Graph Connectors, Microsoft Teams extensibility platform, etc.)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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