Temenos L2/L3 Support Engineer

Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.

Create and enhance projects in Java, Python, Angular, PHP, .NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things.

Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.

Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.

About the role

The L2/L3 Engineer Support for Temenos Transact (T24) is responsible for providing production support for DigiCore applications running on the R’20 on-premises version of Temenos Transact (T24). This includes supporting Retail assets products and Micro Small Business Lending (LOS, LF, Scoring & Decisions, LMS) within the platform.

As a part of your job, you will

• Resolve Production tickets/incidents, including providing workarounds and corrective actions.
• Conduct Root Cause Analysis and classify issues (configuration, customization, or core).
• Assist end users with knowledge issues, explaining steps and solutions.
• Investigate production issues with Transact (T24) files and integrated applications
• Support and resolve IT incidents via Remedy, Qlickserve, CRM, and other support channels.
• Handle SAMA, SIMAH, and Sales-related cases/incidents, ensuring proper follow-up with teams.
• Support file generation and response files for installment deductions (e.g., CTF, FAH files).
• Participate in Change Management CAB meetings and promote fixes to production.
• Manage production environment operations, support DR activities, and provide 24/7 support during critical periods.
• Prepare performance reports (daily/weekly/monthly), offer onsite support, and assist with Contracts Migration and QA/testing triage.
  
  What are we looking for?
  
• 5+ years of experience as a Temenos Transact Loan Management SME in production support.
• Flexibility/willing to relocate/using KSA business visa for the project
• Strong expertise in the AA module and Temenos T24 core banking solution.
• Proven leadership in managing business requirements and product definitions from client SMEs.
• 8-10 years of experience implementing or supporting the AA module in various projects.
• Ability to manage end-to-end implementation from requirements gathering to design, configuration, and testing.
• Proficient in creating Functional Specification Documents from client requirements.
• Experience in the full software lifecycle, with a preference for agile methodology.
• Understanding of integration touchpoints and integration patterns.
• Expertise in functional testing and supporting User Acceptance Testing (UAT).
  
  Nice to have:
• Bachelor's degree in Business Administration, Finance, or IT.
• 8 to 10 years of experience in Finance and banking software consultancy.
• In-depth knowledge of standard banking processes and T24 Transact modules, especially AA.
• Excellent English communication skills (written & spoken); proficiency in Arabic is a plus.
• Knowledge of other Temenos solutions such as Infinity, TPH, Customer & Accounts.
  
  Personal traits

• Ability to adapt to different contexts, teams, and Clients;
• Teamwork skills but also a sense of autonomy;
• Motivation for international projects and ok if travel is included;
• Willingness to collaborate with other players;
• Strong communication skills.
  

At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team.

Come join the Team!