Senior Marketing Data Engineer

Job Description

Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer with Adobe experience to join our growing curation engineering team. This role will be supporting the Zendesk Marketing organization to more effectively use data and marketing tools to engage with our customers. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. 

You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk  . You will be primarily developing Data Solutions in Adobe AEP Real-Time CDP.

What you get to do every single day:

• Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models

• Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately

• Serve as a platform expert in Adobe Experience Platform Real-Time CDP.

• Provide deep domain expertise in digital marketing, Adobe technology stack, and data infrastructure, with a broad knowledge base in digital marketing

• Strategize, architect, and document a scalable RTCDP (Real time CDP)  implementation, tailored to business needs

• Lead technical delivery; provide guidance to Data Engineers

• Support the implementation of proper data governance

• Optimize CDP processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing.

• Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery

• Work with data and analytics experts to strive for greater functionality in our data systems

What you bring to the role:

Basic Qualifications

• Overall 5+ years of experience in software development and high-volume enterprise systems.

• Hands-on experience configuring Adobe Experience. Platform RTCDP, including creating schemas, ingesting data from a variety of sources, configuring identity resolution, and connecting destinations for activation

• Experience with Adobe Tags (formerly called "Launch ) and AEP WebSDK implementation

• Strong understanding of customer data platforms and the modern data infrastructure

• Experience with Adobe Target and Data Distiller a plus

• 7+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments

• 5+ years of experience in Data Modeling and Data Architecture in a production environment

• 5+ years in writing complex SQL queries

• 5+ years of experience engineering and building data pipelines.

• Integration with 3rd party API SaaS applications

• Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices.

• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

• Ability to work closely with marketing stakeholders, analysts, and other data engineers to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams

Preferred Qualifications

• Extensive experience with Adobe AEP RTCDP

• Experience with marketing automation tools a plus

• Integration with 3rd party API SaaS applications

• Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc 

• Demonstrated experience in one or many business domains

What does our data stack looks like:

• ELT (Bigquery, Snowflake, Fivetran, dbt, Airflow, Kafka, Adobe)

• BI (Tableau, Looker)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.