Senior Data Analyst

Want to lead a culture of data-driven decision-making? Love turning data into meaningful, actionable insights? If so, we want you on our Data team at Surfshark! This team comprises experts who specialize in collecting, analyzing, and interpreting large amounts of data, as well as building predictive models using machine learning algorithms. The Data team also takes pride in creating robust ETLs and dashboards that allow other teams to monitor, plan, and achieve their goals effectively.

If you want to:

• Drive the data and insight initiatives for our existing users;
• Build exceptionally intuitive, informative, and elegant dashboards;
• Proactively consult business unit managers on the best ways to answer their questions with data;
• Contribute to designing data structures for reporting activities;
• Drill down into the data to find specific insights and recommendations for the management;
• Compare and analyze our performance to the competition;
• Execute various ad-hoc data analysis tasks;
• Attention to detail, drive to improve data quality and proactively introduce best practices is a plus.

And you can check off:

• 2+ years of experience in analytical role ideally related to customer lifecycle (acquisition, retention, churn);
• Excellent and proven SQL skills;
• Experience in working with visualization software (Looker, Tableau, Qlik, Power BI, Google Data Studio, Grafana, etc.);
• Track record in the fields of e-commerce, SaaS or digital marketing is a plus;
• Understanding or willingness to learn customer communication tools (Iterable, Braze, Clavertap, etc.)  is a plus;
• Experience in evaluating campaign performance  is a plus;
• Experience with DBT is very welcomed;
• Working with python and jupyter notebooks is a plus;
• Experience in creating and analysing customer journeys is a plus.

Here’s the deal:

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts with a physical coach and sports card to health insurance and regular mental health checks;
• Tools of your choice: choose the technical equipment and tools you need to do your best work;
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
• Convenient commuting: traveling from point A to point B in a city like Warsaw is quite a journey! That’s why we compensate your public transport costs;
• Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;
• Premium Surfshark accounts: for you, your family, and friends!