Staff Data Scientist, Strategic Accounts Analytics

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne.

This hybrid position requires three days per week in the office at the nearest hub. Learn more about us on our company page.

About your skills

You’re a data scientist who’s passionate about turning raw data into meaningful insight and action. You know that great analysis doesn’t just explain what happened; it helps people understand why it matters and what to do next. You’re fluent in SQL and Tableau, and comfortable navigating ambiguous business problems. You thrive in cross-functional environments, especially when working closely with Sales and Customer Success teams. You’re equal parts technical and communicative, and the intersection of data science and storytelling excites you.  You enjoy being customer-facing, and you’re energized by uncovering patterns in behavior that drive real outcomes for customers. You’re curious, a fast learner, and constantly thinking about how to scale your impact through automation and proactive insight.
 

About this role

The Data Scientist, Strategic Accounts Analytics will play a key role in supporting Udemy’s highest-value enterprise customers and prospects. This role partners closely with Strategic Customer Success Managers (CSMs) and Account Executives (AEs) to craft data narratives that demonstrate value, fuel expansion, and drive measurable outcomes for our customers.

You’ll blend data science techniques with strong business acumen and communication skills to proactively identify opportunities and risks, create tailored analytics for top accounts, and influence strategic decisions. This is a highly visible, customer-facing role that sits at the intersection of analytics, customer strategy, and revenue growth.
 

What you'll be doing
 

Data-Driven Customer Strategy:

• Partner with CSMs and AEs to deliver compelling, data-informed insights that help customers realize the full value of Udemy Business.

• Meet directly with strategic customers to understand their learning goals and design analyses that align with their business outcomes. Note, ~10% of time for this role will be customer-facing, with occasional travel required.

• Build executive-level data visualizations for customer EBRs and strategic touchpoints.
   

Proactive Insights & Signals:

• Design and implement proactive alerting tools to surface leading indicators of expansion potential or engagement risk.

• Leverage behavioral data to identify patterns and trends that inform account strategy and customer lifecycle planning.
   

Analytics Innovation:

• Develop new methods for measuring customer value and learning impact, grounded in data science best practices.

• Use advanced analytics techniques (e.g., clustering, regression, forecasting) to uncover insights that shape how we serve strategic accounts.
   

Collaboration & Scale:

• Translate open-ended business questions into structured analyses and actionable recommendations.

• Support a wide range of customer requests while identifying repeatable themes that can be operationalized or scaled across accounts.

• Collaborate with cross-functional teams, including Product, Revenue Operations, and Data Engineering, to improve data pipelines and access.
   

What you’ll have

• 7+ years of experience in a data science or analytics role, ideally in B2B SaaS or GTM analytics (Customer Success, Sales, RevOps).

• Expert-level SQL skills; experience with Databricks or similar cloud data warehouses.

• Proficiency in data visualization tools, particularly Tableau, with a strong eye for visual storytelling and usability.

• Strong communication and storytelling skills; ability to meet with customers and internal stakeholders to present insights with confidence.

• Experience with predictive modeling, segmentation, or statistical analysis to support business decision-making is a plus

• Familiarity with Python or other scripting languages is a plus.

• Bachelor’s or Master’s degree in Data Science, Statistics, Economics, Computer Science, or a related quantitative field.

• A proactive mindset, strong ownership, and a collaborative approach to working across teams.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.Hiring Compensation Range$150,000—$187,000 USD

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.