Client Data Product Manager- Mdm- Remote

Salary:  $140,000-$160,000 (commensurate with experience) + bonus eligible

Who We Are

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We firmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.  In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Position Overview

As a Client Product Manager, you will play a crucial role in shaping our MDM product strategy and driving the successful delivery of solutions related to client data management. You will be responsible for defining and executing the product roadmap, collaborating with cross-functional teams, and ensuring alignment with enterprise goals. Your expertise in data management principles and your ability to lead complex projects will be key to your success in this role.
 

Core Responsibilities

• Strategic Roadmap Development: Develop and maintain a comprehensive Client data strategy and roadmap that aligns with our organization's data management goals and objectives.
• Stakeholder Engagement: Partner with data stewards, business users, and IT teams to gather requirements, understand the client business model, and ensure alignment with business objectives. Validate features, execute system and solution demos, and focus on delivering business value.
• Cross-Functional Collaboration: Facilitate effective communication and collaboration across teams to drive product development and manage product changes and updates.
• Training and Education: Create training materials and conduct sessions to educate users on products, processes, and best practices.
• Product Vision and KPIs: Define product vision, goals, and key performance indicators (KPIs) to drive continuous improvement and innovation. Lead story creation and requirement definition for the client team.
• Technical Alignment: Work closely with development teams to ensure technical feasibility and alignment with product requirements.
• Product Lifecycle Management: Oversee the end-to-end product lifecycle using SAFe methodologies, from concept and design to implementation and support. Manage product backlogs, prioritize features and enhancements, and ensure timely delivery of solutions.
• Agile Coaching: Provide coaching and mentoring to development teams on SAFe Agile principles and practices. Participate in Agile ceremonies such as PI planning, feature grooming, and retrospectives.
• Delivery Management: Efficiently manage multiple product development epics and features, ensuring successful outcomes. Oversee new features, enhancements, and launches while tracking key milestones to ensure timely delivery and strategic alignment.

Required Skills and Qualifications

• Experience: 5+ years in IT product management, focusing on Master Data Management or related disciplines. Minimum 4 years as a Product Manager.
• Client Data Management: Experience working with vendor or client/customer data creation and maintenance is highly desirable.
• CRM and Contract Knowledge: CRM experience is a plus. Experience with sales and client onboarding processes is highly desirable. Understanding Contract management and customer hierarchies is a plus. 
• SAFe Expertise: Strong knowledge and experience with the Scaled Agile Framework (SAFe). SAFe certification (e.g., SAFe Agilist, SAFe Product Owner/Product Manager) is highly desirable.
• Food Industry Experience: Experience in the food industry or similar is highly desirable. 
• Cross-Functional Leadership: Proven ability to manage cross-functional teams and lead complex enterprise projects.
• Data Management: Exceptional knowledge of data management best practices, including MDM concepts, data governance, and data quality frameworks.
• •Tools and Technologies: Familiarity with product management tools such as ADO, ServiceNow and Miro. Experience with Business Process Automation tools is a plus.
• Communication Skills: Excellent communication, interpersonal, and presentation skills. Experience presenting to non-technical and technical stakeholders.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen attention to detail and the ability to use data and metrics to drive product decisions.

Why Join Us?

Innovative Environment: Work in a cutting-edge environment where your ideas and contributions are valued.
Diverse Team: Join a diverse team that values different perspectives and experiences.
Career Growth: Opportunities for professional development and career advancement.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:  1424862

Compass Digital 

MARY DICKSON