Senior Lead Analytics Consultant-Payment Card Claim Analytics

About this role:

Wells Fargo is seeking a Senior Lead Analytics Consultant within Consumer & Small Business Banking (CSBB) Operations for the Fraud and Claims Management (FCM) Payment Card Claim Analytics team. Detection Strategy and Analytics partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support Payment card claim analytics including Credit and Debit cards, fraud and non-fraud claims
• Support Payment Card claim root cause analytics including claims, recoveries and net losses
• Provide analytics support to claim operations team to optimize claim decision quality, customer and operational impact
• Act as an advisor to senior leadership to develop or influence analytical strategies for highly complex business and technical needs
• Lead the strategy and resolution of highly complex and unique challenges requiring analytical application of industry techniques and advanced data from multiple sources across the enterprise
• Deliver solutions that are long-term, large-scale, and require vision, innovation, and coordination of highly complex activities
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that align to the enterprise
• Ensure adherence to compliance and legal regulations and policies on all projects managed
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Advise experienced leadership to develop or influence fraud strategies, statistical modeling, and advanced data visualization for complex business and technical needs
• Enable data analysis, modeling, and optimization through strategic design and production efforts
• Apply data science and statistical techniques to drive data driven decision making and solve complex business problems
• Mentor or manage more less experienced staff, interns, and external contractors; Lead projects, teams, or serve as a peer mentor
• Collaborate and consult with peers, colleagues, and more experienced managers to resolve issues and achieve goals
• Assist managers and leaders in building quarterly and annual plans and forecast future market research needs for business partners supported

Required Qualifications:

• 7+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with fraud and non-fraud claims resolution processes, regulatory requirements (e.g. Reg E, Reg Z), and card network rules (Visa/Mastercard)
• Payment card experience including credit and/or debit card, experience with payment card claim analytics including fraud and non-fraud claims, etc.
• Knowledge and understanding of payment card claims including strategies to reduce loss exposures while minimizing customer and operational impact
• Experience designing and optimizing complex SQL and/or SAS queries involving complex joins and correlated sub-queries on large scale data tables
• Experience in Python, Unix programming and automations via Crontab and/or Visual Basic
• Experience in big data extractions, manipulations, and analytics across multiple platforms/systems
• Predictive modeling experience (including logistic regression)
• Advanced experience in pivot table analysis in Excel
• Experience in Business Intelligence visualization using Tableau
• Intermediate Microsoft Office Word and PowerPoint presentation skill
• Experience with complex business cost-benefit analysis
• Ability to develop partnerships and collaborate with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Bachelor’s Degree or higher in a quantitative discipline
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship

Position Location:

1525 W W T Harris Blvd, Charlotte, NC

800 S Jordan Creek Pkwy, West Des Moines, IA

2850 S Price Rd, Chandler, AZ

2200 Concord Pike, Wilmington, DE

1755 Grant St, Concord, CA

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.