Salesforce Data Analyst

About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

We’re looking for a sharp, business-minded Salesforce Data Analyst to join MCIM—a fast-growing SaaS platform supporting the world’s leading data centers. In this role, you’ll turn complex datasets into clear, actionable insights using Salesforce Analytics (Tableau CRM), working across teams to uncover trends, improve operations, and drive product innovation. You’ll design intuitive dashboards, build scalable dataflows, and play a key role in shaping how data informs decisions across the business.

You will be successful in this role if you:

• You thrive in solving business challenges using data-driven methodologies
• Your ability to identify patterns, trends, and correlations enables you to unveil opportunities and address operational, data, and business inefficiencies effectively
• You have strong skills and intuition, combining and studying multiple sources of business data for interpretation and analysis
• You love thinking outside of the box to come up with a fix or resolution
• You enjoy diving into raw data and deriving significant findings
• You are excited about mastering the Salesforce.com platform, and specifically the MCIM application.
• You know your way around Microsoft Excel and/or Google Sheets, and you are practiced in using them to validate and enrich data.
• Your data visualizations are intuitive, look outstanding, and convey maximum business value to the end-user
• You delight in presenting innovative, insightful solutions to internal and external customers, especially Senior Level Managers 

Job Responsibilities:

• Design, develop, and produce statistical and other analytics reports
• Study and achieve domain expertise in data center design, maintenance & operations, understand their business, data, and systems, and be able to apply that knowledge, focus your data and analytical skills on things that matter to MCIM customers
• Elicit and produce data requirements based on research, client interaction, and careful consideration of the MCIM product and its existing ontology
• Translate business requirements into actionable visualizations. Communicate with all levels of stakeholders as appropriate, including client executives, data modelers, application developers, business users, the product team, and customers
• Work with the Operations & Product Development team to document data requirements across multiple clients and synthesize those requirements into product-grade requirements that adhere to and complement the existing ontology of the MCIM product
• Build interactive and user-friendly dashboards using Salesforce Analytics Studio (Tableau CRM). Utilize SAQL, bindings, and dashboard JSON to support dynamic user experiences.
• Create and maintain dataflows, recipes, and datasets for efficient data ingestion and transformation.Integrate data from Salesforce and external systems (via connectors or APIs).
• Embed machine learning models and AI predictions into dashboards to enhance decision-making.
• Maintain documentation for dashboards, dataflows, and processes.

Job Requirements:

• Bachelor’s degree preferred in mathematics, economics, computer science, information management, statistics, or equivalent experience
• 3+ years of professional work experience working with data integration/ETL, data science, or data visualization
• 3+ years of Salesforce Analytics (i.e., Wave/Einstein Analytics/Tableau CRM) experience
• Adept at queries, report writing, and presenting data findings 
• Hands-on experience with database tools such as SAQL, SOQL, and JSON for dashboard development.
• Technical expertise regarding data models, database design, data visualizations (i.e., Tableau), and development
• Experience with dataflows, recipes, and dataset architecture.
• Hands-on experience with DataLakes (Snowflake, Amazon, Databricks)
• Strong data ETL experience using Excel (Vlookup, concatenate, remove duplicates, text-to-columns)
• Experience with a scripting programming language
• Strong communication skills & presentation skills
• Comfortable with learning new things or taking on new responsibilities as we expand into new verticals, integrate with new technologies, or add new features to the product set

Preferred Qualifications:

• Salesforce Certified CRM Analytics and Einstein Discovery Consultant.
• Experience with Salesforce Lightning and custom objects.
• Familiarity with Salesforce APIs, external data connectors, or middleware.
• Experience with Einstein Discovery & AI/ML model integration is a plus.

Benefits:

• Competitive Salary 
• Medical, Dental, Vision, Disability, and Life
• 401k
• Paid Time Off