Data Analyst

Job Summary

Data Analyst, Backend Infrastructure & Delivery, is part of the Technology Experience Center chartered with supporting our organizational mission to create exceptional experiences. At Marriott we are transforming the way we manage technology; this position will support the IT Operations team with analytics supplying the team with data and insights to drive the transformation forward. You will establish a data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and product owners across the organization.  
As a member of the Service Delivery Data and Analytics team, the Backend Data Analyst will partner with ETL and Platform teams to ensure that data within the reporting platform is accurate, up-to-date, and governed. You will be accountable to ensure data meets the requirements and availability standards defined by the team and documenting the available data and ITSM Metric calculations used to ensure consistency across the ITSM org. This is a technical analyst role that requires collaboration with multiple Global Technology and Platform teams.

Candidate Profile

Education and Experience

Required:
•    Undergraduate degree or equivalent experience/certifications
•    5+ years of experience in Information Technology (IT) and/or analytics roles, including:
•    3+ years of experience in report validation, data audit, and data documentation.
•    2+ years of experience in Service Now or related ITSM technology

Preferred Skills and Expertise

Technical:
•    Proficiency in data audit and enforcing data standards
•    Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.
•    Working understanding of ETL pipelines and dataflows.
•    Experience defining and implementing data governance process
•    Experience tuning and optimizing data models in PowerBI/Microsoft Fabric
•    Experience implementing and managing data sharing model for a data platform.
•    Experience defining and implementing ITMS Metric governance
•    Experience with Service Now reporting platform
•    Strong understanding of relational data models
•    Experience with Microsoft SQL Server and writing T-SQL
•    Experience with Python, PySpark, or R
•    Experience writing technical documentation

General:
•    Ability to independently manage technical or process issues, providing executive reporting on issue status
•    Experience communicating technical material to non-technical business partners to help them interpret data and uncover actionable information
•    Strong interpersonal, written, and oral communication skills to interact at all levels
•    Experience interfacing with and influencing business partners

Core Work Activities:
•    Identify gaps and inconsistencies within the data platform across multiple core data sources.
•    Work with data platform team and source data owners to mitigate and resolve gaps and inconsistencies.
•    Support Business Application and IT Support Desk activities through data platform regulation and availability.
•    Work with peers and leadership to propose new opportunities for data strategy and insight
•    Work cross-departmentally to align on data platform needs
•    Work in partnership with other team members on development of data strategy for service groups
•    Explore new tools and methods to continuously improve the data platform and reporting capabilities of the team
•    Complete special projects and activities, as assigned
•    Function as a strategic data expert within the department
•    Develop specific short-term goals and plans to prioritize, organize, and complete work
•    Institute and teach data management and reporting best practices across the team and organization
•    Provide direction, influence, and assistance to other teams and individuals as needed
•    Think creatively, systemically, holistically, and practically to develop, execute, and iterate to move the team forward strategically
•    Generate and provide accurate and timely results in the form of program reports, executive presentations, etc.
•    Plan, develop, implement, and evaluate the quality of operations, property support, and technology investments

Providing Technical Support and Consultation:
•    Provide technical expertise and leadership within own and other teams
•    Provide recommendations to improve the effectiveness of processes and programs
•    Demonstrate advanced knowledge of job-relevant issues, products, systems, technology, and processes
•    Demonstrate advanced knowledge of function-specific concepts
•    Apply knowledge, judgment, and actions to achieve business goals
•    Foresee, identify, and resolve problems
•    Keep up-to-date technically and apply new knowledge to the job
•    Perform other reasonable duties as required for this position
 

The salary range for this position is $64,200 to $101,000 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 5 days after the date of this posting, May 15, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.