Engineering Manager, AI Solutions

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a talented Engineering Manager to join our AI Personalization Solutions organization. In this role, you will be leading a team to build our AI/ML Solutions for PayPal; leveraging your extensive technical expertise and practical experience in AI solutions to lead substantive discussions with technical and data science teams, guiding them through the intricacies of functional definition, architecture, solution implementation, and integration within complex environments. With a proven track record in technical leadership, you'll be instrumental in driving high-quality products and ensuring the successful delivery of projects while effectively leading and mentoring team members.

Job Description:

Meet our team 

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences. We are seeking a highly motivated, self-starter Engineering Manager to join our AI/ML Solution Engineering team to help achieve this mission. This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants worldwide by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience. 

 

Your day-to-day  
 
As the Engineering manager, you will be managing the roadmap & priorities for AI/ML Solution and will be point of contact for all technical issues and decisions, while managing stakeholders and partners across the organization. 

• Provide technical leadership & manage a high-performing engineering team to build and scale our next generation AI Solutions. 

• Hire and directly lead a diverse team of top-tier ML and software engineers, taking charge of all facets of AI Products 

• Design, Build, optimize, fine-tune Generative AI/LLM models/AI Solutions that can be integrated with numerous applications, support thousands of tenants, and operate at scale in production to support various Paypal AI Personalization initiatives 

• Ensure high code quality, performance, and reliability through rigorous testing, code reviews, and adherence to software development best practices.  

• Drive innovation by researching and incorporating state-of-the-art machine learning techniques, tools, and frameworks into the platform.  

• Effective communication, listening, interpersonal, influencing, and alignment driving skills; able to convey important messages in a clear and compelling manner  

• Collaborate with cross-functional teams including product managers, data scientists, and software engineers and stakeholders to define platform requirements and priorities.  

• Develop and evolve engineering processes and collaboration models to optimize team efficiency and collaboration 

• Mentor team members, provide technical guidance, and foster a culture of collaboration, innovation, and continuous learning.  

• Stay up to date with the latest advancements in AI/ML technology and industry trends and leverage this knowledge to enhance the platform's capabilities 

 

What Do You Need to Bring 

 
Qualifications: 
 

• Proven experience in leading or managing machine learning/AI teams, with a track record of building successful AI solutions and productizing ML Models, Features Stores 

• Solid track record of over-achieving engineering and platform delivery and scaling targets in high volume, innovative and fast-paced high-pressure environment; proven results in delivery on platform products.  

• Masters / bachelor’s in computer science, Computer engineering, Machine Learning, Data Mining, Information Systems, or related disciplines, with technical expertise in one or more of the above-mentioned areas or equivalent practical experience. 

• Experience developing Gen AI applications/services using Prompt Engineering, LLMs, and fine-tuning methods for sophisticated business use cases with large amounts of unstructured data. 

• Strong background in deep learning techniques, particularly in NLP and Vision 

• Proficiency in multiple Programming/scripting languages, i.e. Python, Java, Scala, SQL, NoSQL (like HBase, Redis, Aerospike) 

• Strong proficiency in machine learning concepts, algorithms, and techniques, with hands-on experience in developing and deploying machine learning models.  

• Expertise in building ML pipelines with Big Data technologies such as Hadoop, Spark, HBase, Kafka. 

• Good understanding of distributed systems, data streaming, complex event Processing, NoSQL solutions for creating and managing data integration pipelines for batch and Real Time data needs.  

• Experience with machine learning libraries/frameworks such as TensorFlow, PyTorch, scikit-learn, etc.  

• Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Experience in Azure is a plus 

• Strong communication, listening, interpersonal, influencing, and alignment driving skills; able to convey important messages in a clear and compelling manner  

• Demonstrated leadership abilities, including the ability to inspire, mentor, and empower team members to achieve their full potential. 

 

Preferred 

• Prior experience in Content Understanding, enrichment, entity resolution or knowledge graph  

• Strong background in MLOps and experimentation frameworks 

• Extensive experience with concurrent, parallel, and distributed computing, including performance tuning and optimization for large-scale applications 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.