Head of Network Operations Analytics and Automation

Job Description:

Job Title: Head of Network Operations Analytics and Automation
Corporate Title:  SVP
Location:  Chester

Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description

Network Operations is seeking a dynamic and strategic leader to fill the role of Head of Network Operations (NetOps) Analytics and Automation within our Core Technology Infrastructure organization. This critical position will drive the evolution and transformation of our network operations through data-driven insights and innovative automation solutions at a global scale. The Head of Network Operations (NetOps) Analytics and Automation will be responsible for defining and executing a comprehensive strategy to optimize network availability and performance, enhance operational efficiency and reduce risk.

The ideal candidate will be a strategic thinker with deep technical expertise in network automation, analytics & AI-driven automation, with operational excellence and communication skills. This individual will lead a global team responsible for the development and implementation of advanced analytics and AI solutions, centralized reporting, and self-healing / automation capabilities that minimize downtime and improve operational agility. 

Responsibilities:

• Develop, maintain and execute a comprehensive analytics and automation roadmap aligned with business objectives.

• Drive automation-first strategies that reduce manual effort, improve efficiency, and enhance reliability across network operations.

• Lead a high-performing global team of analysts and software engineers, fostering a culture of innovation, collaboration, and continuous improvement.

• Ensure network automation complies with relevant regulatory requirements, security requirements and industry standards.

• Establish Key Performance Indicators and Service-Level Objectives to measure operational effectiveness.

• Build relationships with CTO, Application Production Support & Engineering, CIO organizations and other stakeholders.

• Communicate effectively with technical and non-technical audiences.

• Actively engage with consumers to understand their needs.

• Develop feedback mechanisms to ensure adoption, satisfaction and drive continuous improvement.

• Manage budget and resources effectively, monitor progress and adjusts resources and priorities accordingly.

• Provide strategic guidance and mentorship to team members.

• Provide input on reference architecture across Global Technology.

What we are looking for:

• Computer Science degree or other software engineering discipline or equivalent.

•  knowledge and understanding of network protocols and technologies, automation technologies and AI/ML-driven observability platforms and analytics tools, including Terraform, Itential, NetDevOps, Splunk, Python, React JS, Django and database technologies such as MySQL DB and Redis.

• Experience with custom application development using Python, advanced analytics, and data science.

• Proven experience in building and leading high-performing global teams, driving innovation and fostering a culture of continuous improvement.

• Proven experience of leading and managing teams in a complex, enterprise-wide environment.

• Excellent communication, problem solving and stakeholder management skills, with the ability to drive organizational change and communicate complex technical concepts to diverse audiences.

Skills that will help:

• Knowledge of Agile framework & SCRUM ceremonies.

• Financial services industry experience or experience in other highly regulated industries.

• Knowledge of public and hybrid cloud networking.

• Familiarity with Site Reliability Engineering principles.

Benefits of working at Bank of America:
UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.