IT Specialist (Post-Sales Communications and Data Infrastructure Specialist)

Job Description

The IT Specialist (Communication and Data Infrastructure Specialist) manages data and communications infrastructure for remote monitoring sites across our company's Animal Heath landscape. The IT Specialist role leads development of communications solutions for remotely telemetered equipment, resolves data transfer and corruption issues and identifies security solutions for communications. The role also supports Pre and Post-Sales technical efforts, projects, and conducts routine and emergency site visits to maintain and/or repair our Company's Animal Health Aqua technology communications systems in conjunction with radio-frequency identification (RFID) components, power sources, communications infrastructure, fish counters/pumps/graders, and remote monitoring. As part of the Post-Sales Support Team the role is key for customer support of all aspects of mature and emerging communications technologies.

Key Competencies:

Key responsibilities may include, but are not limited to:

• Communications infrastructure projects and Post-Sales operations and maintenance, both in office and in field.

• Coordination of communications infrastructure with Project Sales Staff, Post-Sales Staff, Customers, and Stakeholders.

• Installation and maintenance of our company's Animal Health Aqua technology communication systems.

• Remote monitoring and diagnosis of systems.

• Integration of communications systems or components into new and existing projects. Pre-sale, and post-sale support.

• Product testing and development assistance.

• Database management and improvement.

• Network and communications troubleshooting.

• Demonstrated safe driver.

• Desire to learn new skills and continually improve processes.

Scope & Context:

• This position is an individual contributor role on the Post-Sales Support team reporting to the NORAM Post-Sales Support Lead.

•  Provide remote connectivity solutions and support to help drive the Connected Animal priority for our company's Animal Health Aqua North America products.

• Develop tools, configuration processes, and documentation to improve team’s efficiency in support of data collection in both the aqua and livestock segments of our company's Animal Health technology offerings.

• Evolve and maintain cloud-based data collection platforms and AWS infrastructure for our company's Animal Health Aqua technology offerings to improve security and provide 99.9% uptime.

• Work closely with external data consumers, both end-customers, state, and quasi-government agencies, to ensure access to data and provide accurate, uninterrupted data to external systems.

• Act as the team conduit to the aqua R&D engineers to improve hardware, software, and data collection offerings.

• Provide technical support of all hardware, software and communication solutions to our company's Animal Health Aqua teams and customers.

Qualifications:

• Bachelor’s degree in Computer Science or Information Systems or equivalent and at least 5 years of relevant work experience.

  • Experience can include data analysis, communications technology installation, communications technology repair, network implementation, remote communications, etc.

  • High degree of proficiency with technical/electronic devices.

  • Wide knowledge of computer operating systems.

  • Knowledge of Cloud-based offerings and solutions.

  • Understanding of network concepts and design of secure solutions.

  • Wide knowledge of remote communications equipment and solutions.

Desired Experience & Skills:

• Good written and oral communication skills.

• High proficiency with computers, operating systems, networks, and wide array of electronic devices.

• Understanding of TCP/IP network infrastructure.

• Knowledge of RFID, IOT, M2M systems and principals.

• The ability to work independently and with multidisciplinary teams.

• Ability to problem solve on-the-fly.

• Strong desire to learn new skills and continually improve processes within the team setting.

• Ability to work as part of a fast paced, growing team in a developing industry.

• Results oriented and able to work independently with modest direct supervision.

• Good organizational and time management skills.

• Ability to travel up to 40% predominantly North America, but Globally if necessary.

• Possess a valid driver license and passport.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Required Skills:

 Preferred Skills:

Job Posting End Date:

06/6/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.