Senior Service Reliability Engineer

Job Title

** All CVs must be submitted in English**

About the area/department:

As part of Amadeus Hospitality, the main objective of the Media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social, GDS, mobile). Our customers are hotels who aim to attract more guests, cities or regions who want to attract more visitors as well as airlines who strive to attract more travelers.

Unlike many media agencies which only rely on third party software to run advertising campaigns, Amadeus has created its own advertising platform praised by our customers, for handling unique use cases and allowing a more targeted approach.

Summary of the role:

This platform was built as a microservices architecture, using all the recent technologies like Go, Scala, Python, TensorFlow, gRPC, GraphQL, Kafka, Apache Airflow, Apache Beam, Redis, PostgreSQL, deployed in 4 geographical regions across the globe, handling more than 200k transactions per second, relying on a PB-size data warehouse using Google BigQuery, and an innovative AI running 250k predictions per second, everything being hosted on GCP (Google Cloud Platform).

Our infrastructure also follows the recent standards of the industry (Terraform, Kubernetes, Helm, FluxCD, GitHub Actions, CircleCI, GCP, GKE [Google Kubernetes Engine], Thanos, Prometheus, Apache Airflow / Google Cloud Composer, Apache Beam / Google Cloud Dataflow, Google BigQuery, Redis, PostgreSQL, Google BigTable, ...), and is built with a GitOps mindset. Our DevOps team is in charge of our CI/CD pipelines, too, in a healthy and close collaboration with the Developer teams.

As Senior DevOps Engineer, your contribution will be paramount in all the future major transformations, on the stability and on the security of the platform.

In this role you’ll:

• Maintain and evolve our production and staging infrastructure.

• Manage the full application stack on Google Cloud.

• Participate in the analysis of new requirements and develop core services to support and accelerate our IT teams productivity.

• Bring SRE expertise to evaluate and productionize new services and data processing solutions.

• Provide technical guidance and expertise to the organization.

• Participate to the construction of multi-year roadmaps for infrastructure evolution and industrialization of processes.

• Focus on developing systems automation and provisioning frameworks to increase delivery teams autonomy and ownership.

• Mentor, support and coach IT team members regarding tools, concepts and cloud best practices. Effectively communicate with team members, peers, and management.

About the ideal candidate:

• Has good written and oral communication skills.
• Demonstrates strong analytical thinking.
• Possesses strong troubleshooting skills – we are usually the last line of support for all infrastructure issues.
• Has hands-on experience with Kubernetes and good understanding of Kubernetes concepts & the Kubernetes ecosystem.
• Has prior experience working with one of the major cloud providers: AWS, GCP, Azure.
• Is acquainted with concepts and practical aspects of the Prometheus based monitoring stack (PromQL, Prometheus, Thanos, Grafana).
• Is familiar with CI/CD concepts & tools, ideally CircleCI and Github Actions.
• Can code in at least one (general-purpose or scripting) programming language, ideally Go, Bash, Python or Java.
• Some level of knowledge with Terraform and Helm is a bonus.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid at our Bogota office.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.