Product Manager, Digital Search and Personalization Engine

Summary:

Thomson Reuters seeks a talented and driven Digital Product Manager with AI skills to join our dynamic team. In this role, you will be at the forefront of developing and enhancing our digital search and personalization capabilities, leveraging cutting-edge AI technologies to deliver exceptional user experiences that meet the needs of our customers and align with our strategic goals.

About the Role:

• Articulate and implement a forward-thinking strategy for digital search and personalization platforms, incorporating AI to enhance functionality and user experience.

• Serve as the key liaison between stakeholders and product teams to gather requirements for search and personalization features, ensuring alignment with business goals and customer expectations.

• Explore and implement opportunities to integrate AI and GenAI into digital search and personalization solutions, driving innovation and superior value for users.

• Lead cross-functional Agile teams, fostering a collaborative environment focused on delivering high-quality products.

• Create and maintain a product roadmap and backlog, prioritizing features that maximize business impact and align with strategic priorities.

• Analyze platform metrics and customer feedback to drive continuous improvement and innovation in search and personalization capabilities

• Conduct comprehensive research and analysis of industry trends to identify opportunities for differentiation and innovation.

• Design and execute A/B testing methodologies and proof-of-concept initiatives to validate hypotheses, measure feature effectiveness, and ensure data-driven product decisions before full-scale implementation.

• Develop and optimize personalization algorithms to deliver tailored content and recommendations based on user behavior, preferences, and context.

• Ensure personalization strategies balance user relevancy with business objectives while maintaining privacy and compliance standards.

About You:

• 3-5 years of experience as a product manager, ideally focusing on digital platforms and AI technologies. Experience in digital search and personalization within e-commerce and customer service contexts is preferred.

• Ability to advocate for and design user-centric search and personalization solutions that enhance customer satisfaction and engagement.

• Proficient in using data analytics to inform product decisions and improve user experience. Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.

• Experience working in an agile scrum development environment, with a proven track record of leading successful product teams.

• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively.

• Familiarity with the technical aspects of search algorithms, recommendation systems, NLP, and ML models, with the ability to bridge communication between technical and non-technical stakeholders.

• Understanding of personalization best practices and how to implement effective recommendation engines that drive user engagement and business outcomes.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.