Sr Flight Ops Crew Analysis Consultant

Department:

Crew Planning & Analytics

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Flight Operations Crew Analysis Consultant is responsible for leading and conducting research and analysis to develop, enhance, and support Crew Planning and Flight Operations tools and data processes while minimizing planned and executed costs. The Senior Consultant applies their analytical and technical background to lead the team in solving business problems. This role also deeply understands data sets and prepares/presents the team’s work to Senior Leadership. The Senior Flight Operations Analysis Consultant is detail-oriented and excited to support impactful initiatives that drive the future of Southwest.

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.  

  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

• Leads and execute the research and analysis of trends, the development of new processes, tools and reports to support greater efficiency for Flight Operations Crew Planning and Scheduling
• Mentors other team members and helps develop Analysts and Consultants within and outside he team
• Directly involved in the development, improvement, and quality control of data sets by participating and leading conversations with our technology partners and other teams within the business
• Leverage his/hers and the team’s technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests
• Transforms raw data into easily understood, presentable, and actionable findings sharing them with Senior Leaders, Employees, and Unions
• Leads the development, improvement and maintenance of predictive models and forecasting tools
• Facilitates and teaches technical guidance on principles and topics to Flight Operations Crew Planning, Scheduling, Labor Relations, Finance and other departments across the company
• Conducts analysis using optimization to create and compare scenarios offering insights into pairing construction, work rule changes, and any other project benefiting from optimization
• Leads the analysis of proposed work rule changes and supports Labor Relations, Finance and the People Department with crew related data
• Partners with technology and other business areas to develop, improve, maintain and correct deficiencies on software and data sources
• Drives operational and cost improvements for staffing, crew pairings, daily open time assignment, and irregular operations management
• Develops and maintain strong relationships with Customers, peers and Leaders while taking ownership of individual and Team deliverables
• Utilize appropriate data management procedures including privacy standards. Also, makes sure the team follow the procedures and standards accordingly
• Attends, leads and participates in meetings; creates and delivers presentations to Company leaders, Employees, and Unions
• Supports the other teams within the Crew Planning & Analytics Group by designing, preparing and presenting when required
• Interfaces with and supports Leaders in Crew Planning, Scheduling, Training, and other departmental Employees on a daily basis
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of understanding of the Flight Operations organization, philosophies, and procedures
• Ability to view problems as an opportunity for improvement
• Ability to make decisions in an ambiguous environment
• Ability to lead on projects and serve as subject matter expert
• Ability to train and lead junior team members on data, tools, techniques, business knowledge and solve complex problems
• Ability to work under pressure, deadlines and juggle multiple tasks working as a team player with little supervision
• Ability to interpret data, draw implications and adjust the analysis approach as required
• Ability to clearly communicate complex principles, work rules and processes to all audiences both verbal and in writing
• Ability to develop and deliver presentations to large audiences including senior leadership and union leaders
• Ability to comprehend and manage optimization software, interpret results, and create iterative processes for improvement

Education

• Required: High School Diploma or GED

Experience

• Expert level experience, expansive and far reaching knowledge in:
  • Data collection, applied statistics, business analysis, and presentation
  • Scheduling, planning, or operational analysis
  • Advanced knowledge of SQL (Oracle, Teradata, PostgreSQL)
  • Proficiency in Python, R or other related data analysis resources
  • Proficiency in Microsoft Office Suite. Expert Excel and Power Point skills
  • Proven expertise in presenting to Senior Leaders
  • Experience using Tableau or other data visualization software
  • Experience using optimization software

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

•

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work rotating shifts, holidays, and overtime
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Air travel with frequent overnight stays required
• Ability to work extended hours as needed

Pay & Benefits: 

• Competitive market salary from $128,350 per year to $142,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. 

Benefits you’ll love: 

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits 

*Pay amount does not guarantee employment for any particular period of time. 

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. 

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. 

Southwest Airlines is an Equal Opportunity Employer.
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