Sr. Product Manager 2 - Technical

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Senior Product Manager at PayPal, you’ll join the Global Markets AI Servicing team responsible for designing and scaling AI-powered experiences across Consumer & Merchant Services and Sales. This role requires strong product thinking, cross-functional leadership, and a bias for execution. If you thrive in complexity, move with urgency, and lead with purpose, this is for you.

Job Description:

Meet our team

We’re the AI Servicing team for Global Markets, building next-gen solutions that reduce friction, drive automation, and improve outcomes for millions of customers and PayPal employees worldwide. Our scope spans sales, servicing, and platform work at the intersection of customer experience, AI infrastructure, and operational scale. You’ll work closely with platform product, engineering, design, analytics, and servicing teams across PayPal to accelerate our AI-first transformation.

Your way to impact

You’ll lead key initiatives that shape the future of service and sales delivery. As a product leader, you’ll define strategy, execute roadmaps, and deliver AI-powered capabilities that unlock efficiency and improve experience. You’ll combine product craft, technical fluency, and business acumen to lead initiatives that grow revenue, reduce friction, drive automation, and deliver exceptional outcomes.

Your day-to-day

• Drive product strategy and execution across Sales, Consumer, or Merchant Servicing

• Translate customer and teammate friction into scalable solutions

• Author clear PRDs with measurable success criteria, rooted in real customer needs

• Partner across design, engineering, and analytics to ship and iterate

• Lead cross-functional reviews, influence decision-making, and manage interdependencies

• Operate with urgency and an MVP mindset, bias to validate and launch quickly

• Track outcomes across key business metrics

• Communicate progress, risks, and results clearly to executives and cross-functional teams

What you need to bring

• 5+ years of product management experience

• Strong product instincts rooted in discovery, prioritization, and measurable impact

• Experience with AI/ML solutions (LLMs, NLU, agents) or platform product management

• Ability to operate independently and drive alignment in a matrixed environment

• Track record of delivering end-to-end solutions that scale

• Comfort toggling between strategic framing and tactical execution

• Exceptional written and verbal communication skills, including with executives

• A team-first mindset—collaborative, coachable, and customer-obsessed

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.