Analyst, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Product Delivery

Associate Analyst Product Delivery.

Overview:

As part of the core structure within the MasterCard Europe organization, Global Customer Delivery and Care Europe (GCD&C Europe) serves as the key liaison between various divisions, including Operations and Technology, Global Products & Solutions, and other business units. We maintain a strong connection with both the markets and our customers.

In this dynamic operational environment, effective management of key metrics and financials is essential. The analyst role will play a critical part in supporting metrics management, ensuring the continuous alignment and performance tracking within the organization.".


Role: PDE Metrics & Business Analyst

• Assist in the creation, automation, and maintenance of reports and dashboards that track GCD&C Europe metrics, providing management with valuable insights into business drivers, internal processes, and operations.
• Contribute to in-depth data analysis, uncovering trends and key insights from the metrics to enhance decision-making.
• Continuously identify and pursue opportunities for automating reporting processes, aiming for a fully automated reporting system.
• Support monthly billing and financial closing activities:
o Collaborate to ensure full recognition of implementation revenues, including accurate billing when applicable. Perform sanity checks and deep analysis on billing data to ensure completeness and accuracy.
o Gain a comprehensive understanding of the Implementation billing process to identify any factors that may impact revenue collection.
o Assist with automating reclassifications during financial closings to ensure proper accounting and financial reporting.
• Provide backup support for the Financial Analyst in managing revenue deep-dive analysis and supporting P&L reporting for GCD&C Europe, ensuring reports are accurate, insightful, and tailored to different audiences.
• Assist with ad hoc pricing revisions, ensuring all changes are incorporated into reporting and financial models.
• Actively contribute to enhancing the overall reporting framework, ensuring that metrics are aligned with business needs and objectives.

All About You:

• A University degree in Engineering, Economics, Statistics, or a related field.
• Demonstrated customer focus, strong business acumen, and a results-driven, solution-oriented mindset.
• A collaborative team player who is always ready to lend a hand.
• A genuine passion for working with numbers and data.
• Excellent analytical skills with a keen attention to detail.
• Strong documentation and communication abilities, ensuring clear and effective information sharing.
• Capable of handling pressure, maintaining motivation, and being proactive in challenging situations.
• Highly organized, process-driven, and able to meet deadlines while promoting best practices.
• Creative thinker with a constant drive to innovate and improve processes and metrics.
• Comfortable working in ambiguous situations and able to adapt quickly.
• A positive attitude and a can-do approach to tasks.
• Proficient in Microsoft Office tools (Excel, Access, PowerPoint, and Word).
• Extensive experience with Power BI and Tableau is essential.
• Advanced proficiency in Python and/or R, with a preference for Python.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.