Market Research and Insights Analyst

OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality and Software, helping them gain a deeper understanding of their customers, develop actionable insights, and improve business processes.

The Product Team supports the greater Comcast organization to make better, more informed business decisions from insightful market research data. The team delivers on this by providing research support services and market research insights across Comcast’s divisions and new product lines by fulfilling both quantitative and qualitative market research projects.

We are seeking a Market Research and Insights Analyst to support the development and execution of their marketing insights research activities. This role provides a great opportunity for an analytical, independent and dynamic individual to be part of a high-performing team, gain experience in a range of market research and consumer insights methodologies, and to support a large corporation in its multiple and varied improvement efforts. This is a full time, hybrid position based in Philadelphia. 

Core Responsibilities and Tasks

• Support the development and execution of consumer insight research projects.

• Collaborate with business partners and team members to translate business questions into research designs and analytics plans.

• Handle research-related ad-hoc requests such as survey writing, testing, and fielding as needed.

• Support the research team's needs such as compiling, reviewing, proofing, and editing documents and reports.

• Oversee project timelines, meetings and logistics.

• Coordinate and manage abbreviated research studies, using agile research tools.

• Update tracking studies, focusing on KPI's changes.

• Communicate with stakeholders and vendors.

Requirements

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science or a related field from a top university.

• 2-5 years experience in market research or related field.

• Strong Excel and PowerPoint skills.

• Ability to learn new technological/analytical tools and methodologies quickly.

• Excellent attention to detail and communication skills.

• Strong workflow management skills including organizational, time/project management, planning and implementation.

• Ability to prioritize and coordinate multiple projects and requests.

• Capable of working both independently and collaborating with a team.

• Demonstrated experience and interest in survey-based market research and a fundamental understanding of research data.

• Familiarity with a survey programming tools (e.g., SurveyMonkey, Decipher, Qualtrics, Suzy, My-Take etc.).

• Experience with survey design and market research methods - An advantage.

• Proficiency with a statistical package such as Stata, SPSS or “R” - An advantage.

• Technical background (e.g., Python, SQL, VBA, XML, Tableau) - An advantage.