Data Analyst

Data Analyst

You will be bridging the business with technology, driving strategic programs together with your team and contributing to business optimization and growth by acting as the voice of the customer.

The team you will be joining consists of a Data Analyst, a Business Analyst and a Product Manager, belonging to the Data and Analytics department. We have 2 streams, one heavily engaged with back-end data engineering, and one heavily engaged with Web Analytics, called Tracking. You will mainly drive the Tracking stream.

We work in an agile SAFe set-up with daily Scrum ceremonies, where we together with the engineers discuss progress, hick-ups, blockers etc. It is a very mature, high performing team.

You will be gathering business requirements and shaping them into actionable insights. Together with the Global Ecommerce Team and the Digital Squads you will be advising, guiding and consulting the business on most optimal Ecommerce product solutions and optimizations. Combining your technical Web Analytics background with your strong skills in stakeholder management you will not hesitate to challenge status quo. You will be owning Adobe Analytics, and with your technical skills you will be able to manage the back-end and the front-end.

In addition, you'll be accountable for improving site conversion and customer satisfaction by performing analyzes and consolidating analytical and customer insights, using different tools (Adobe Analytics, Data Layer, Medallia, ContentSquare, Monetate…). Your findings will help to identify customer "pain-points" and improvement opportunities, as well as helping to size potential, actionable opportunities.

Key Responsibilities

• Manage Adobe Analytics from a back-end and front-end perspective.
• Translate and document comprehensive functional and non-functional eCommerce requirements and specifications to drive solution design and delivery .
• Map current and future state processes, ensuring holistic understanding and optimization, identifying operational pain points and improvements.
• Champion effective communication and stakeholder engagement throughout projects.
• Create test conditions, drive and participate in testing activities to validate requirements and ensure quality assurance and solution integrity.
• Provide hands-on support during project go-live and transition phases.
• Work closely with main CX, Digital, eCommerce, Global Marketing, Markets colleagues

Requirements

• 3-5 years of relevant experience in for instance: Web Analytics, Digital Customer Experience, Customer Behaviour, A/B testing, Personalization and/or similar.
• 3-5 years of experience with Adobe Analytics from a technical angle.
• Strong analytical skills and data-driven approach with solid commercial experience.
• Stakeholder management skills and clear communication.·
• Familiar with the agile SAFe set-up, working with a back-log and user stories.
• Experience with driving strategic programs is preferred.
• Understanding of the following tools: Datalayer Strategy, Adobe Analytics, Tealium iQ and Tealium Event Stream is a must.
• Be experienced in Web Optimization and Personalization via Monetate or a similar tool, and in Voice Of Customer via Medallia or similar tool.
• Understanding basic Javascript coding and tracking management is a plus.
• Understanding of key elements that impact digital retail e.g. customer journey management, website personalisation, online merchandising, A/B and multivariate testing, customer segmentation, basket abandonment analysis and competitors benchmarking.

Did we get your attention?    

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.     

Icing on the cake     
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.    

About Pandora     
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch.