Manager of Insights and Analytics - Retail Operations

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  

 Manager Insights and Analytics – Retail Operations

At SharkNinja, we are committed to engaging every associate with growth opportunities that will empower them to accelerate their careers. We offer a challenging, fast‑paced environment where associates of all levels get high‑impact assignments, regular exposure to senior leadership, and transformative opportunities to achieve great results. Associates also have access to a diverse range of educational opportunities.

The Manager of Insights and Analytics will report to the Director of North America Operations and Manage analytical Order Management and Reporting in North America. We are looking for an individual who has proven experience in managing operational processes and in-depth knowledge of BI tools. This role requires an individual with a passion for analytics, operational process development, and a willingness be agile and adapt to changing trends. Successful candidates will have strong attention to detail and be motivated by a fast-paced start-up environment and will be comfortable problem solving at a macro level and diving deep where necessary.

This is a cross-functional role supporting near-term and long-term objectives among our sales, operations and demand/supply planning teams. The Manager will thrive at the forefront of business growth, develop and execute processes and reporting tools/metrics in a highly dynamic environment. This role has strong visibility to support key business decisions to achieve near-term as well as longer-term objectives.

Key Duties / Responsibilities

• Develop a network of internal and external contacts to support information-gathering and analysis
• Track, analyze, and report data relating to all aspects of the order-to-cash process including but not limited to:
• Order Volume & Frequency
• Order Pacing
• Operations Forecast
• Retailer KPIs (internal and external facing)
• Carrier Compliance
• Proactively make recommendations and support CSR operations team in the development of data-driven initiatives resulting in revenue growth and cost savings
• Assess and maintain cost to serve metrics with the goal of providing organizational clarity on appropriate pricing models
• Partner with IT to act as key contributor to data integrity across various organizational systems (MBI, QlikView, DOMO, Oracle, etc)
• Partner with BI and other reporting teams in the creation of dashboards
• Anticipate obstacles and proactively plan accordingly while effectively elevating issues and strategizing solutions to complex problems that may arise during development.
• Review historical sales order trends, research risks/opportunities, develop presentations with an output on warehouse capacity requirements to support Sales orders.
• Participate in special projects as needed

Attributes and Skills 

• Strong attention to detail and accuracy
• Ability to work autonomously
• Advance Excel skills
• Strong problem solving and analytical skills
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to multi-task and be detailed oriented with respect to ensuring deadlines are met
• 3+ years of experience in data science, analytics, or a similar role (preferably in a supply chain or logistics setting).
• Strong proficiency in programming languages (e.g., Python, R, SQL).
• Experience with data visualization tools (e.g., Tableau, Power BI) and cloud platforms (e.g., AWS, Google Cloud).
• Strong communication skills
• Ability to work well within a team environment

Preferred Education and Experience

• Bachelor’s Degree in a quantitative subject (computer science, mathematics, engineering, statistics or science)
• 3+ years of relevant work experience within Operational Analytics, demand planning and/or other relevant analytical experience

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day.  Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.  

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. 

Learn more about us:  
Life At SharkNinja  
Outrageously Extraordinary 

  SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/ 

For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com