Data Analyst (Chargeback)

Description

Global-e is looking for a Data Analyst (Chargeback) to join its growing team and become a domain expert in a dynamic, fast-paced environment.

The Chargeback Specialist will work with multiple payment providers and tools, analyze and respond to chargebacks, and closely monitor trends for both brands and shoppers. This role involves cross-functional collaboration with various teams, aiming to optimize payment dispute resolution and drive continuous operational improvement through data and process enhancement.

Responsibilities:

• Conduct thorough investigations across different payment providers to identify trends and root causes of disputes
• Collect and analyze data on dispute volumes, reasons, and outcomes to generate actionable insights
• Build and maintain an operational chargeback data center to ensure accurate tracking and reporting
• Review and respond to chargebacks and retrieval reports using a data-driven approach
• Develop and implement efficient processes to improve dispute resolution success rates
• Ensure data accuracy, consistency, and availability for analysis and reporting
• Collaborate with teams including Fraud, Customer Service, and Finance to prepare effective dispute responses

Requirements

• Bachelor’s degree in Economics, Business Administration, Industrial Engineering or a related field.
• High proficiency in English – Must
• Proven experience with Excel – Must
• Proficiency in SQL – Big advantage
• proven experience in chargebacks/payments industry – Big advantage
• A team player who is organized, motivated, and capable of working independently when necessary