Sales Engineer

This is an onsite role based in Burlingame, CA with the team working together in person 2 days per week.

About Galileo

Galileo is the leading platform for Gen AI evaluation and observability, with a mission to democratize building safe, reliable and robust applications in the new era of AI powered software development. Our foundation is built on pioneering the early technology behind the world's most ubiquitous AI applications including Apple's Siri and Google Speech. We firmly believe that AI developers require meticulously crafted, research-driven tools to create trustworthy and high-quality generative AI applications that will revolutionize our work and lifestyle.

Galileo addresses the complexities inherent in implementing, evaluating, and monitoring GenAI applications, optimizing the development process for both individual developers and teams by offering a comprehensive platform that spans the full AI development lifecycle. Galileo bridges critical gaps, significantly enhancing developers' ability to refine and deploy reliable and precise GenAI applications.

Since its inception, Galileo has rapidly gained traction, serving Fortune 100 banks, Fortune 50 telecom companies, as well as AI teams at prominent organizations such as Reddit and Headspace Health, among dozens of others.

Galileo has AI research at its core, with the founders coming from Google and Uber where they solved challenging AI/ML problems in the Speech, Evaluation and ML Infra domains. It is now a Series B business backed by tier 1 investors including Battery Ventures, Scale Venture Partners, and Databricks Ventures, with $68M in total funding. We are headquartered in San Francisco with locations such as New York and Bangalore, India forming our areas of future growth.

Role Description

At Galileo, you'll work on a groundbreaking product that is poised to revolutionize the way companies approach evaluating their GenAI applications.

We are seeking an experienced and technically adept Presales Solutions Engineer to join our team. The ideal candidate will play a critical role in the sales process by providing technical expertise, conducting product demonstrations, and developing solutions that meet customer needs. This role involves working closely with the sales team to understand customer requirements and articulate the value of our Gen AI software platform.

Main Responsibilities
As an early ML Solutions Engineer at Galileo, you will play a foundational role in designing, building, and scaling our Solution Engineering playbook. 

• Technical Expertise: Serve as the technical expert in our GenAI Evaluation and Observability software, understanding its features, capabilities, and limitations.
• Product Demonstrations: Conduct compelling product demonstrations that address customer needs and showcase the value of our solutions.
• Solution Development: Collaborate with customers to develop tailored solutions that meet their specific requirements, leveraging our software's capabilities.
• Customer Engagement: Engage with potential customers to understand their technical and business challenges, and provide solutions that address their pain points.
• RFP/RFI Responses: Assist the sales team in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed technical information.
• Proof of Concept (PoC): Manage and execute PoC projects, ensuring that customers can effectively evaluate our software's capabilities in their environment.
• Technical Support: Provide technical support during the sales process, addressing customer inquiries and troubleshooting issues as needed.
• Feedback Loop: Act as a liaison between the customer and product development teams, providing valuable feedback to drive product enhancements.
• Sales Enablement: Support the sales team with technical training, resources, and documentation to enhance their product knowledge and selling capabilities.

Minimum Qualifications
We’re looking for an exceptional ML Solutions Engineer, interested in solving complex problems at the intersection of Data and ML.

• Experience: 3+ years of experience in a presales, solutions engineering, or similar ML or Data Science technical role, preferably within the software or technology industry.
• Technical Aptitude: Strong understanding of AI, machine learning, and software applications, with the ability to quickly learn new technologies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing customer challenges.
• PoC Management: Proven track record of managing Proof of Concepts (PoCs) to a successful close, ensuring customer satisfaction and alignment with their objectives.
• Customer-Centric: Passionate about delivering exceptional customer experiences and driving customer success.
• Team Player: Ability to work collaboratively with cross-functional teams, including sales, product, and engineering.
• Education: Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) or equivalent work experience.
• Travel: Willingness to travel as needed to meet with customers and support sales activities.

Preferred Qualifications

• Previously a ML Engineer/Data Scientist who loved working with customers prior to making the transition to a Solutions/Sales Engineer role
• Experience with Python libraries like Streamlit, LangChain, Sentence-Transformers, and OpenAI
• Experience with writing and maintaining customer facing API documentation
• Strong track record of helping customers onboard onto complex platforms
• Biasing towards thoughtful action with minimal direction

Why Galileo

• Join a seasoned founding team that has previously led product and engineering teams from 0 to $100M+ in revenue and from 0 to 1B+ users globally
• We obsess over our team’s culture driven by inclusivity, empathy and curiosity
• We invest in our team’s development and happiness because our employees are the keys to our success and ensuring happy customers – towards that end, we offer: 
• • Unlimited PTO 🌊
  • Parental leave for birthing or non-birthing parents – 100% pay for 8 weeks 🚼
  • Employee Stock Participation Plan 📈
  • Commuter Benefits 🚖
  • Mental and Physical Wellness 🧘
  • Company Paid Lunches 🌯
  • Headquarters Office in San Francisco 🌉 and a hub in New York 🌇
  • *Build the company with the Founders* 🧑‍💻