Product Manager (Developer Experience)

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We’re on a mission to build the best developer experience for cloud communications. Our Developer Experience team ensures that APIs, SDKs, documentation, and self-serve tools work seamlessly, making it easy for developers and AI platforms to discover, integrate, and scale their applications.

This hybrid role based in Stockholm, Sweden and reports to the Senior Director, Product.

As Product Manager for Developer Experience, you will own the vision, strategy, roadmap, and outcome to achieve developers & AI powered platforms and applications:

• Discover and engage with Sinch with ease.
• Integrate with our APIs easily and smoothly.
• Get a consistent and friction free experience when interacting with multiple API end-points.
• Find the right support, documentation, and troubleshoot tools to help build, debug, and scale faster.

You’ll partner with engineering, design, documentation, marketing, and product teams to ensure consistent and high-quality developer experience across every touchpoint.

• Shape the developer experience vision, strategy, and roadmap, ensuring our APIs and SDKs are easy to consume by both developers and AI platforms.
• Partner with an empowered engineering team owning the SDKs for Sinch’s Build API, aligning your roadmap to shared goals.
• Collaborate across teams to remove friction in API authentication, API onboarding, documentation, and developer related user interfaces.
• Lead API usability and design reviews to ensure consistency and best practices across Sinch’s developer offerings.
• Drive AI-powered developer experiences, implementing AI-driven support, documentation, and troubleshooting tools.
• Champion developer awareness through content, forums, AI builders, and developer communities.
• Gather and share insights from developer research and industry trends to shape product decisions.

REQUIREMENTS

We believe you are curious about what makes great SDKs and APIs from design to guidelines and passionate about platform products that enable developers to succeed. You communicate clearly, easily connect and engage with both technical and non-technical audiences.

• 5+ years in development and/or product management, working with API platforms or integrating third-party API platforms.
• Solid hands-on understanding of APIs, system integrations, software development, and developer workflows.
• Skilled at translating developer needs into actionable product decisions, especially for third-party integrations.
• Interested in LLMs and agentic AI, how this evolving space shapes the way APIs should be built and consumed.
• Confident influencing without authority and driving progress in a cross-functional environment.
• Active in developer communities and keeping up with developer trends.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.

No matter who you are, we hope you find an exciting path forward - hopefully with us!