AWS MLOps Specialist

At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.

Calabrio is looking for a highly skilled and experienced AWS Machine Learning Operation Specialist to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. As an AWS MLOps Specialist, you will play a pivotal role in design, deploy, and maintain scalable cutting-edge ML and ETL pipelines. The ideal candidate should have a strong background in AWS cloud infrastructure, and a proven track record of delivering successful projects in the field.

Calabrio has embarked journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services. Such an endeavor requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and resilience.

We are seeking a highly skilled and motivated AWS MLOps (Machine learning operation) Specialist to join our dynamic team. This role bridges the gap between machine learning operations, ETL operations, and traditional DevOps, focusing on deploying, managing, and optimizing ML and ETL workflows and infrastructure. The ideal candidate will have hands-on experience in both MLOps and DevOps practices and expertise in managing AWS cloud infrastructure. An AWS certification or significant experience in AWS environments is highly desirable.

Key Responsibilities

1.       DevOps Responsibilities:

• Design, implement, and manage CI/CD pipelines for software applications.
• Automate infrastructure provisioning, configuration, and scaling using AWS CDK and tools like Terraform or CloudFormation.
• Monitor and troubleshoot production systems to ensure high availability and reliability.
• Develop robust logging, monitoring, and alerting solutions using tools like Datadog, CloudWatch, or Prometheus.

2.      MLOps Responsibilities:

• Design, deploy, and maintain scalable ML and ETL pipelines in production environments.
• Implement CI/CD workflows for ML models and ETL, ensuring reliable and automated deployment processes.
• Monitor and optimize ML/ETL performance, ensuring efficient resource utilization.
• Collaborate with ML Engineers to integrate ML/ETL workflows into scalable production systems.

3.       AWS Cloud Responsibilities:

• Architect and manage AWS-based infrastructure for both machine learning and software systems.
• Optimize AWS services (e.g., EC2, ECS, S3, Lambda, SageMaker) to meet performance and cost requirements.
• Ensure security and compliance in AWS environments through best practices and tools.
• Leverage AWS services for deploying containerized applications using ECS, EKS, or Fargate.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in MLOps, DevOps, or related roles with a strong understanding of both domains.
• Proficiency in Python and scripting languages like Bash.
• Experience with CI/CD tools (e.g., Azure DevOps, Jenkins, GitHub Actions, GitLab CI/CD).
• Strong expertise in containerization (Docker) and orchestration tools (Kubernetes).
• Hands-on experience with AWS infrastructure and services, with preference for AWS-certified professionals.
• Familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation).
• Knowledge of ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and model deployment practices.
• Experience with SQL and NO-SQL databases like PostgreSQL, Snowflake, DynamoDB, or MongoDB.

Preferred Qualifications:

• AWS Certified Solutions Architect, Developer.
• Experience with hybrid or multi-cloud setups.
• Knowledge of serverless architecture and microservices.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Proactive and self-driven with a focus on continuous learning and improvement.

Benefits

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.