Service Engagement Data Analyst - Global Robotics Service and Support

We anticipate the application window for this opening will close on - 4 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeAn opportunity for a Data Analyst has opened on the Service Engagement team in Global Robotics Service & Support (GRSS) . In this exciting role as a Data Analyst you will have the responsibility to partner closely with the Service, Marketing, R&D and Commercial organizations and deliver insights that help define strategy, facilitate speed and accuracy of decision-making, and ultimately make a positive impact on the business.

The ideal candidate will excel in collecting, analyzing, and interpreting large datasets to uncover trends, patterns, and insights that directly impact the service experience. This role involves not only querying and manipulating data but also interpreting it, visualizing it in meaningful ways, and deriving insights to inform business decisions. 

You will be responsible for creating and managing reports, dashboards, and data visualizations as well as to communicate findings to key stakeholders, both internally and externally at international customers. Furthermore, you will collaborate with cross-functional teams to understand business requirements and provide data-driven solutions as well as identify opportunities for process improvement and operational efficiency.

Lastly, this role will provide support on program management, identifying key performance indicators for service and ensuring the budget supports the ongoing efforts of GRSS.

Location: North Haven, CT

Responsibilities may include the following and other duties may be assigned: 

• Develops, inspects, mines, transforms, and models data to raise productivity, improve decision making, and gain competitive advantage.

• Maintains analytical systems, verifies the accuracy of the data, and acts as a liaison to the business to build strong business partnerships across a complex matrix organization 

• Translate business requirements into insightful analytics 

• Provides analytics training and direction to stakeholders

• Assist in the tracking and management of the GRSS budget 

• Conduct Voice-of-Customer work in international environments with up to C-Suite customers 

• Manages projects efficiently and delivers on all requirements on-time 

• Other duties as assigned/requested by management 

 

Must Have: Minimum Requirements 

• Bachelor's degree with 2+ years of experience in data analysis OR an advanced degree with 0+ years of experience in data analysis 

 

Nice to Have 

• Bachelor's degree in Marketing, Statistics, Business Analytics, or a related field with 2+ years of medical device data analysis experience 
• Medical devices industry experience with experience interacting with customers directly
• Experienced with integrating and querying multiple data sets and creating structured data tables 
• Experience managing a large scale budget 
• Demonstrable skills in Microsoft Office products 
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights 
• Experience in data visualization tools such as Power BI and/or Tableau
• Excellent communication and presentation skills to effectively convey complex information to non-technical audiences, both internally and externally 
• Strong sense of ownership and ability to work independently and collaboratively in a fast-paced, dynamic environment 
• Strong attention to details and commitment to quality 

 

Physical Job Requirements 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• While performing the duties of this job, the employee is regularly required to be independently mobile.   

• The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person meetings. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$68,000.00-$102,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.