Commercial Bank AI Product Owner

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Location: Cleveland, 127 Public Square or Tiedeman
 
ABOUT THE JOB (JOB BRIEF)
 

The Commercial AI Product Manager will be responsible for helping partner and lead across the commercial bank multiple AI use cases – Traditional and Generative, with an initial focus on Key’s servicing platform AI opportunities. In this role it is critical to bring together internal stakeholders, internal technology partners and external parties to deliver on the development, deployment, monitoring, and continual enhancements of Commercial Bank AI use cases and prioritized initiatives. The product manager will also support our sales enablement teams, servicing teams, onboarding, and technology to evaluate solutions and capabilities within our existing vendor capabilities as well as additional capabilities across the industry that could provide incremental scale and efficiencies across the commercial bank sales and servicing platform.

ESSENTIAL JOB FUNCTIONS
 

• Effectively work with internal teams and external partners to drive AI product roadmap alignment and project / use case execution
• Identify servicing and onboarding AI opportunities 
• Ability to prioritize work across several areas and effectively communicate timing, expectations and best practices with stakeholders 
• Develop product requirements to meet the business case objectives within technology and risk parameters
• Work effectively in a matrixed organization to implement varies AI use cases across multiple parts of the organization
• Ability to understand, develop, and execute business performance analysis, tracking initiatives and reporting to key stakeholder and leadership
• Effectively understanding and managing risk appropriately as use cases are identified and implemented 
• Oversee the integration of AI/ML models into financial products and platforms, ensuring scalability, fairness, and transparency
• Collaborate with legal, risk, and compliance teams to ensure AI solutions adhere to data privacy, model governance, and industry regulations
• Define and monitor KPIs for AI product success, including model accuracy, business impact, adoption, and ROI

REQUIRED QUALIFICATIONS
 

• Bachelor’s degree or higher required or equivalent experience
• Minimum 5+ years of financial services product management or similar experience
• Strong technical expertise including AI technology, product management and understanding of AI models, algorithms, and data science principles 
• Strategic thinking with the ability to define, communicate, and execute product vision and strategy combined with a strong analytical mindset to balance business goals with technological capabilities and risk management 

PREFERRED QUALIFICATIONS

• Experience working with technology solutions such as Salesforce or other similar providers, providing CRM or Servicing/Onboarding platform capabilities
• Familiarity with AI related products within the Google Cloud Platform (GCP) (e.g., VertexAI & BigQuery/GCS)
• Familiarity with model management and experimentation tools, like MLFlow
• Problem Solving and Critical thinking, with the ability to identify root cause and proper solution.    
• Ability to independently manage multiple concurrent objectives, projects, groups, or activities – including in an agile framework
• Data driven mentality
• Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
• Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions.
• Ability to communicate with all levels of management.
• Acute attention to detail with an ability to identify or discover trends or themes.
• Ability to clearly articulate methodology for issue resolution to complex problems.
• Analytical thought process and ability to determine paths of action and make recommendations to remediate issues.
• Previous success in implementing simple and efficient product development or project management programs and processes.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $94,000 to $130,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 05/27/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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