Senior Customer Data Analyst

We are seeking a Senior Customer Data Analyst to join our Customer Data Audience Operations Team within the Marketing & Data organization at Thomson Reuters. Based in Hyderabad, India, this role will support our Customer Data Platform (CDP) operations, helping marketers leverage customer data effectively through audience segmentation and activation.

About the Role

In this role as a Senior Customer Data Analyst, you will:

• Develop a comprehensive understanding of the CDP data structure, data models, tables, and available data types.

• Process and fulfill audience segmentation requests from marketing teams through our Workfront ticketing system.

• Create audience segments in Treasure Data CDP and push them to appropriate activation channels.

• Collaborate with marketing teams to understand their segmentation needs and provide data-driven solutions.

• Maintain documentation of segment creation processes and audience definitions.

• Monitor segment performance and provide recommendations for optimization.

• Stay current with AI capabilities within Treasure Data's AI Foundry to enhance segmentation strategies.

• Assist in troubleshooting data issues and ensuring data quality within segments.

About You

You’re a fit for the role of Senior Customer Data Analyst, if your background includes:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Statistics, Mathematics, or related field.

• 6-8 years of experience in data analysis, data management, or related roles.

• Proficiency in SQL query writing and data manipulation.

• Basic understanding of marketing technology platforms (CDP, CRM, Marketing Automation).

• Ability to translate business requirements into technical specifications.

• Strong attention to detail and problem-solving skills.

• Excellent communication skills in English, both written and verbal.

• Experience with Treasure Data/Snowflake/Eloqua/Salesforce.

• Knowledge of AI/ML concepts and applications in marketing.

• Understanding of data privacy regulations and compliance requirements.

• Experience with data visualization tools.

• Basic programming skills (Python, R, etc.)

• Data analysis and interpretation.

• Familiarity with cloud-based data platforms.

• Understanding of relational databases.

• Microsoft Office Suite (especially Excel).

• Curiosity and eagerness to learn, Detail-oriented approach, Ability to work in a fast-paced environment, Team collaboration, Time management and prioritization abilities.

• Shift Timings: 2 PM to 11 PM (IST).

• Work from office for 2 days in a week (Mandatory)

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.