Director -Data and Insights

Background and context

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable` base.  Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. 

"TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry”

Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience.  This enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.

Role Summary

Reporting to the Chief Technology Officer (CTO), the Director of Data & Insights is responsible for  leading the Data & Insight team at TalkTalk to provide actionable insights that create value, drive business growth and operational efficiency.

Responsible for strategic planning & direction, prioritisation, overseeing effective execution of the data strategy, and accountable for data governance, including stakeholder management, and ensuring data-driven decision-making across the company.

This role requires a strategic leader with a deep understanding of data analytics, data science, data engineering, business intelligence tools, and data operations and management.

The ideal candidate will have a proven track record of leading data & insights teams and delivering impactful insights to senior stakeholders.

Key Responsibilities

Leadership & Strategy:

• Develop and execute the data strategy in alignment with the company’s goals.

• Lead, mentor, and manage a team of data analytics, data science, data engineering, business intelligence, and data operations and data management professionals.

• Foster a data-driven culture and innovation within the organisation.

Insight, Analytics & Data Science:

• Oversee the design, development, and implementation of advanced analytics models and algorithms to solve complex business problems.

• Ensure the accuracy, reliability, and validity of data insights and predictive models.

• Enable effective collaborate with cross-functional teams to identify opportunities for leveraging data to drive business growth and efficiency.

• Understanding customer behaviour and preferences to drive strategies, provides insights into performance and user experience.

Data Engineering:

• Oversee the design, build and maintenance of the infrastructure required for data collection, storage, and processing.

• Ensure cost effective development and maintenance of robust data pipelines and ETL processes to ensure the availability and quality of data.

• Oversee the management of data infrastructure, including databases and our cloud-based data platform.

• Ensure data governance and compliance with relevant data privacy and security regulations.

Business Intelligence & Reporting:

• Drive the development and deployment of business intelligence tools and dashboards to provide actionable insights to stakeholders.

• Ensure the timely and accurate delivery of reports and analytics to support strategic decision-making.

• Collaborate with business leaders to understand their data needs and provide tailored solutions.

Data Operations & Management:

• Ensures policies, standards & guardrails are in place to maintain data quality, accuracy, consistency in day to operations of data systems.

• Collaborate with risk and compliance to ensures compliance with relevant policies and regulations for gathering, storing, transacting and processing data.

Stakeholder Engagement:

• Act as an ambassador for data & insights, acting as key liaison between the data & insight team and other functions, including marketing, finance, operations, and product.

• Communicate complex data insights and recommendations to non-technical stakeholders in a clear and concise manner.

• Build and maintain strong relationships with external partners, vendors, and industry experts.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.