Data Expert - Business Operations

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Expert within PNC's Business Operations Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Phoenix, AZ or Dallas, TX.

Data source experience - JIR, CLZ, Archer, Service Now

Programming Language/Software - SQL, Python, R, Excel, Tableau, PowerBI, Dax, Visio/flow charting. Familiarity with Microsoft tools (Power Automate, Power Apps)

Data Specific experience:
· Knowledge and extensive experience in Relationship Database Relationship Models
· Experience with Data Collection and Management
· Experience with standardizing and structuring data to allow for visual creation (i.e., data clean up)
· Experience with Data Quality and Governance
· Experience with Querying data (SQL)
· Experience with onboarding new users to a database and fielding requirements
· Strategy and Planning with data moving to databases
· Assist with intake and requirements upfront before the build starts to see if requirements are feasible
· Strong collaborative traits to partner with viz teams

Key Strengths:
· Data Detective - Understand how the data will move through process (whether it's JIRA, CLZ, Archer, Service Now, Issue/Problem) This could also be considered Data Analysis (Explore, Interpret and understand data to identity patterns, trends and insights)
· Visualization - The ideal candidate can take an already great visualization and provide additional options to assist when presenting complex data insights
· Data Cleansing - Understands the importance of clean data and can support data cleansing by identifying errors for correction, identifying inconsistencies/missing values, duplicate identification
· Data Management - Understands how to collect, store, and manage data effectively
· Project Management - support the planning, execution, and communication of data data related projects
· Soft Skills - Critical Thinking, Attention to Detail, Problem Solving, Leadership, Domain Knowledge, Communication, Teamwork, Business Acumen

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages and develops information systems for clients; conducts data information analysis for a variety of studies under the direction of organizational standards. Develops strategies for data implementation, data acquisition, and archive recovery.
• Helps advise business, applications and operations counterparts to ensure data integrity and availability.
• Structures the environment and creates logical storage units especially for size and physical locations, to map database elements into logical units.
• Implements and supports technologies for managing and effectively utilizing multiple information sources, formats and uses. Resolves data integration and security issues for adherence to the organization's quality standards.
• Researches customers needs, conducts awareness and promotional sessions for potential customers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Competitive Advantages, Data Analytics, Data Mining, Data Science, Machine Learning

Competencies

Application Design, Architecture, Business Intelligence, Data Architecture, Data Governance, Data Mining, Emerging Technologies, Informatics/Information Sciences, IT Standards, Procedures & Policies, Modeling: Data, Process, Events, Objects, Root Cause Analysis (RCA)

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.