Team Lead, Site Reliability Engineering

Who we are Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a strong, highly skilled, experienced, and technically versatile leader for the Site Reliability Engineering Team.

What you'll do:

As the Team Lead for Site Reliability Engineering, you will coach and mentor the SRE Team in the day-to-day technical operations and efficient functioning of Geotab’s server and software applications. This position will also act as an escalation point for any products pertaining to Site Reliability Engineering.

How you'll make an impact

• Manage team expectations with regards to task assignments, work arrangements, and other department expectations.

• Communicate root cause analysis and related preventative actions internally and occasionally to strategic partners.

• Develop and implement strategies with their team to identify solutions/improvements for Site Reliability Engineering. 

• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.

• Conduct team meetings relating to communicating employee tasks and continuing expectations.

• Provide expert project leadership and guidance to the team as SME.

• Oversee the activities and performance of direct reports.

• Provide direction, coaching, and mentorship to the team.

• Engage in the development of the team by coaching, providing feedback, identifying areas of growth, and training opportunities.

• Collaborate and support employees during the performance management process, meeting KPAs, and career development planning.

• Have an understanding of all products pertaining to Site Reliability Engineering and be able to make decisions and provide guidance in high-pressure scenarios involving these products, including their impact to the product, customer experience, and Geotab’s business.

• Coordinate with other internal teams and represent Site Reliability Engineering in cross-team initiatives.

• Act as a leader in “War Rooms” (Incident Bridges) with various internal Geotab teams and provide guidance to Site Reliability Engineering during incidents.

• Support Geotab global strategic initiatives.

What you'll bring to the role

• 3-5 years of experience in Site Reliability Engineering or similar role.

• 1-3 years of experience in overseeing daily operations; plans, organizes and ensures achievement of deliverables. Interacts daily with direct reports and functional peer groups. Resolves escalated issues and provides subject matter expertise. Monitors activities and reports and acts on findings. Develops and implements assigned policies and procedures, staffing protocols, employee performance management, training programs, quality improvement/management programs and budgets.

• Strong troubleshooting skills; systematic problem solving approach.

• Experience with Powershell, Python, SQL, Kubernetes and Linux-based systems.

• Highly organized and able to manage multiple tasks and projects simultaneously.

• Strong project management skills; able to identify needs, develop effective solutions, and manage projects through to completion.

• Excellent verbal and written communication skills, including comfort with delivering presentations, training, delegation, and feedback.

• Proven track record of coaching a team to success against evolving performance targets.

• Leadership experience in a team-oriented workplace.

• Success with coaching and development of employees.

• Strong interpersonal relationship building skills.

• Strong analytical skills with the ability to problem solve well-judged decisions.

• Strong team player with the ability to engage with all levels of the organization.

• Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).

• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.