Technical Support Engineer (API focus)

Company Description

We are looking for a skilled and motivated Technical Support Engineer to join our dynamic and fast-paced team. In this role, you will be responsible for developing, maintaining, and optimizing customer operations workflows and integrations across various platforms. You will collaborate closely with both internal teams and external partners to ensure seamless onboarding, support, and integration processes. 

This position is ideal for someone with a strong technical background, a problem-solving mindset, and a passion for enhancing the customer experience through smart and scalable technical solutions. The ideal candidate is highly self-motivated, organized, and able to work independently with minimal supervision. 

If you're looking to develop your technical career and make an impact in a fast-moving industry, we'd love to hear from you. 

CUSTOMER

Our client provides comprehensive security solutions designed to protect individuals, organizations, and communities. The company operates across various sectors to address vulnerabilities and ensure protection against a wide range of risks, especially in the digital space. Their products focus on bot defense and anti-malvertising solutions specifically for AdTech companies. This includes onboarding and integration processes for different partners such as Supply-Side Platforms (SSPs), Demand-Side Platforms (DSPs), agencies, and publishers. They offer protection solutions for a variety of use cases, along with a customizable reporting console and APIs that can be seamlessly integrated into clients' systems. 

Job Description

• Design, develop, and maintain system integrations using various programming languages, APIs, and platforms, ensuring they meet requirements and business specifications 
• Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery and other databases 
• Develop and maintain web applications using HTML, JavaScript, and other web technologies 
• Configure and customize Salesforce (SFDC) to meet business requirements, including working with SFDC objects, fields, and APIs 
• Manage and automate workflows within Jira using JQL and Jira APIs 
• Develop scripts in Python and Google Apps Script for automation and data processing tasks 
• Use 3rd party self-serve solutions to easily build new solutions aiming to optimize the customer operations lifecycle (like Tray.io) 
• Use Google Workspace and its APIs to build integrated solutions 
• Work with the Google Cloud Platform to deploy and manage applications and data 
• Implement and manage integrations with Slack and other communication platforms 
• Document technical specifications, development processes, and operational procedures 
• Participate in the software development lifecycle, including planning, development, testing, and deployment 
• Communicate effectively with multiple teams to gather requirements, provide updates, and resolve issues 

Qualifications

• 2+ years of software development experience   
• Proficiency in SQL, with experience using BigQuery SQL 
• Solid understanding of HTML, JavaScript, and HTTP request methods 
• Hands-on experience working with various APIs (preferably Salesforce, Jira, Google, Slack, AI tools) 
• Familiarity with business intelligence (BI) tools such as Looker, Tableau, and Power BI 
• Strong troubleshooting skills 
• At least an Upper-Intermediate level of English 

WOULD BE A PLUS

• Basic knowledge of Python 
• Experience with Jira Plugin Development and Jira query language (JQL) 
• Understanding of OAuth 2.0 Authorization Framework 
• Familiarity with Kibana or similar monitoring/logging tools 

Additional Information

PERSONAL PROFILE

• High level of responsibility and ownership 
• Ability to work independently with minimal supervision 
• Capable of planning and making decisions, especially when working with multiple integrated systems 
• Proactive communicator who keeps stakeholders informed and engaged without needing prompts