Product Manager - AI Platform

Description

HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members. Investing in HOAi gives you a competitive edge, delivering a clear and substantial return on investment.

Backed by the leading vertical software company in the industry, Vantaca, which has been recognized on the Inc. 5000 list for four consecutive years, we're chasing the frontier of what AI agents can accomplish in real estate and property management. Join us as we reshape an entire industry around AI agents.

Position Summary

We are seeking a nimble, customer-focused Product Manager to drive the strategy, development, and implementation of our AI-powered community management platform. The ideal candidate will approach this role like running a small business - owning the product lifecycle from conception to launch and continuous improvement, with a keen eye for user experience design. This role is pivotal in ensuring our AI agents deliver exceptional value to property management companies, board members, and residents.

Key Responsibilities

• Product Strategy & Roadmap 
  • Own the end-to-end product lifecycle for HOAi's agentic platform as if running your own business
  • Structure product workflows that make sense for all users (property managers, board members, residents)
  • Develop and manage the product roadmap in close collaboration with the Engineering team
  • Educate engineering teams on customer needs and product improvements
• User Experience & Design 
  • Work at the intersection of product management and UX design
  • Create intuitive user journeys that maximize AI agent effectiveness
  • Develop wireframes, user flows, and feature specifications that translate customer needs into actionable requirements
  • Balance technical constraints with exceptional user experience
  • Continuously test and iterate on design solutions
• AI Platform Development 
  • Leverage strong understanding of SaaS and AI technologies to drive product decisions
  • Work with engineers to define and expand agent capabilities 
  • Optimize metrics and performance criteria for AI agent effectiveness
  • Create user stories and acceptance criteria for autonomous agent functionalities
  • Continuously improve agent capabilities based on real-world usage and feedback
  • Creatively problem solve to increase in-product feedback loops
  • Elegantly introduce in-product communications to increase adoption and awareness of new tools
• Customer Engagement 
  • Work with customer experience team to create and maintain effective feedback loops to capture user insights
  • Translate customer feedback into product requirements
  • Conduct user testing and validation sessions, as needed
  • Match product decisions with customers’ business outcomes
• Cross-Functional Leadership 
  • Collaborate effectively with engineering, marketing, and operations teams
  • Lead cross-functional teams through workflow development and product launches, from ideation to execution
  • Communicate product vision and priorities clearly across the organization
  • Balance competing priorities to deliver maximum customer value
• Data & Analytics 
  • Define and analyze metrics that inform product success and AI performance
  • Drive data-driven decision making across the product development process
  • Identify opportunities for AI optimization based on usage patterns 

Requirements

• 3-5 years of product management experience, with a background at high-profile startups
• Experience in either Product Management or UX Product Design roles
• Strong experience in customer discovery methodologies and staying close to customers
• Bachelor's degree in Business, Computer Science, Design, or related field
• Located in the Bay Area with ability to work onsite
• Demonstrated knowledge of SaaS business models and AI technologies
• Proven ability to operate a product role as if running an organization 
• Experience working closely with development teams
• Strong user advocacy skills and empathetic approach to product design
• Excellent communication and stakeholder management skills
• Ability to translate complex business requirements into clear product specifications
• Data-driven decision-making approach with experience in defining and tracking product metrics

Preferred Qualifications

• Experience in community association management, property management, or real estate technology
• Background in AI product development or working with AI/ML teams
• Experience with design thinking and user research methodologies
• Portfolio demonstrating successful product launches or redesigns
• Familiarity with product analytics tools and methodologies
• Product management certification (CSPO or similar)

Success Criteria

• Successful launch of new AI agent capabilities within established timelines
• Achievement of key adoption metrics among community management companies
• Increasing product adoption and development acceleration
• Implementation of continuous improvement processes based on analytics and user insights
• Establishment of a scalable platform that can accommodate future growth and AI capabilities

What We Offer

• Opportunity to lead a high-visibility, strategic initiative with significant impact
• Work closely with the founders and leadership team
• Be part of a high-trust, fast-moving, no-drama team
• Collaborative and innovative work environment focused on AI transformation
• Competitive compensation package including performance-based incentives
• Comprehensive benefits including medical, dental, and vision coverage
• Unlimited PTO with a minimum of one continuous week per year required
• 401K with company match
• Professional development and growth opportunities
• Modern technology stack and user-centered design approach