Data Reporting Analyst

Job Title: Data Reporting Analyst

Reports to: Strategic Commercial Manager

Direct Reports: ΝΑ

Location: London office

Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without referrals, or waiting lists, available 24/7.

With a workforce of 600 employees, Kooth is passionate about professional development and diversity and inclusion.

We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.

Role Objective

To deliver the monthly and quarterly commissioner reporting; create▾ insightful, tailored assets for commissioners to achieve account plan goals. To provide intelligence to the Commercial team, mainly around account performance, competition, customers, market trends and market overview.

Split of the role

Analytics, Reporting & Insights Sales Strategy and operations - 50%

Systems & Processes 25%

Sales Strategy and Operations 25%

Main Responsibilities

Analytics, Reporting & Insights:

• Provide accurate, value-added operational reporting and general information for internal and external customers.
• Respond to and deliver specific data requests for internal and external customers at speed.
• Deliver regular and timely communication with all commissioner and stakeholder enquiries, including routine reporting and perform hands on analytical work using Tableau including database querying, report building and dashboard development to analyse contract data to identify trends and areas of development to help inform discussions with commissioners, such as developing a narrative to show impact and effectiveness of Kooth and Qwell services to commissioners.
• Monitor contract compliance, KPIs & overall performance of local contracts.
• Report on overall team commercial KPIs.
• Prepare written documents and slide packs to communicate analysis findings to internal and external clients in a concise and visual manner
• Support with monthly data quality assurance.

Sales Strategy and operations:

• Flag at risk accounts to RM/HOR and through account plans/focus accounts process.Use analytics to develop sales strategy for management and to provide the sales organisation with Performance and Insights they need to sell more effectively.
• Assist with pricing tenders, monitor customer pricing and analyse sales data.
• Oversee usage and CRM input of Sales teams, taking actions to improve data accuracy and ensure data hygiene standards are maintained to ensure accuracy of reporting.
• Present pricing trends, key takeaways and recommendations to relevant stakeholders and executives Support the regular risk/opportunity analysis of future and pipeline, and coordinate activities to mitigate risks.
• Support the development of the material for monthly sales strategy reviews to support activity focus and performance priorities and Support on reporting for budgets, forecasts, and variance analysis.
• With colleagues in the central support team, Identify, develop and validate hypotheses for revenue improvement to provide actionable sales insights that will improve total revenue performance
• With colleagues in the central support team, analyse proposals, presentations, sales processes and develop beyond the current model recommendations to improve our sales conversion and customer experience.

Systems & Processes:

• Ensuring all data is accurately captured in the relevant systems and on a timely basis.
• Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes.
• Challenging and developing the current process and methodologies and push for continuous Improvement
• Ensuring all data is accurately captured in the relevant systems and on a timely basis.
• Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes.
• Challenging and developing the current process and methodologies and push for continuous Improvement

Requirements

• Proficiency in Tableau, Power BI, or Looker for data visualization.
• Strong skills in Excel and/or Google Sheets (formulas, pivot tables).
• Experience creating presentations with PowerPoint.
• Solid report writing and risk analysis capabilities.
• Hands-on experience with Salesforce and/or HubSpot CRM.
• Excellent attention to detail and communication skills.
• BSC in Economics, Statistics, Maths, or any relevant discipline

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Depending on experience, up to £33,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.