Data Manager

Company Description

Location: London

Available on a Hybrid or Remote contract

Hours: 37.5 hours a week, Monday to Friday

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We're seeking a Data Manager with strong leadership and strategic capabilities to oversee the management, analysis, and visualisation of data within the Customer Service Operations environment. 

The ideal candidate will have:

• Proven experience in a leadership role within Business Intelligence, Data Analytics, or a related field.

• A solid understanding of operations reporting, KPIs, and performance metrics.

• The ability to communicate complex data insights to non-technical stakeholders.

• Experience working with ETL tools like Dataform

• An expert understanding of SQL and data modeling processes.

We work together. Your team and the people you will work with…

To lead the Business Intelligence function in delivering strategic, actionable insights that drive business performance and customer outcomes. This role ensures the effective use of data through robust governance, modern analytics tools, and a high-performing team, while promoting data literacy and self-serve capabilities across the organisation

Here is the reporting line for this role:

Head of Operational Support
       Senior Quality and BI Manager
              Data Manager
                    3-4 Data Analysts

We deliver progress. What you’ll do and how you will make an impact.

This role is critical in ensuring data integrity, driving business insights, and fostering a high-performing BI team. 

• Leadership and Team management for 3-4 Data Analysts. 

• Collaborate with cross-functional teams to understand needs and deliver solutions that support business decision-making.

• Promote transparency by effectively communicating data insights and performance metrics to stakeholders at all levels.

• Champion the use of advanced and automated data analytics tools to improve accuracy and efficiency 

• Ensure data automation aligns with company goals & supports scalability

• Oversee the design, development, and maintenance of dashboards and reporting framework 

• Train and empower stakeholders on interpreting and utilising data 

• Conduct ad-hoc data analysis to identify trends, patterns, and opportunities

• Translate complex data into actionable insights for business decision-making, driving process optimisation and performance enhancement.

• Actively stay abreast of emerging data analysis trends and technologies, ensuring the team is utilising the latest tools and techniques.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.

• Share Options and a Save as You Earn scheme.

• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)

• Electric Car salary sacrifice scheme through Tusker

• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox

• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.

• Family-friendly policies, designed to help you and your family thrive.

• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.

• Belonging groups that help UW shape an even more inclusive future.

• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.