General Manager - Data and Technology Utilities

HUB24 is a market leader in the wealth industry, delivering cutting-edge platform, technology, and data solutions. We believe the most valuable investments begin with our people. Our culture is driven by innovation, ambition, and agility.We encourage our team to bring fresh ideas and creativity to the table. Instead of being held back by bureaucracy, we foster an environment where individuals are empowered to make a meaningful difference—both to our business and to our clients’ success.HUB24 Limited is publicly listed on the Australian Securities Exchange (ASX: HUB).
Benefits and Life at HUB24  Learn more about our employee benefits HERE.
The General Manager of Data and Technology Utilities leads the development, maintenance, and support of the group’s Data Platform and technology utilities, essential for executing the group’s strategy. This role oversees the entire data infrastructure, including technology, personnel, and processes for data sourcing, storage, security, and distribution. Additionally, it manages the design, development, and maintenance of key technology utilities like HUBconnect, Engage, myprosperity, RPA, and other strategic group tools.

Responsibilities

• Data Strategy Execution: Lead the execution of the group’s data strategy by expanding data ingestion capabilities and developing data marts. Ensure that authorised individuals and systems can readily access and utilise these data resources.
• Infrastructure Management: Oversee the entire data technology infrastructure, including managing personnel, processes, and systems that support data sourcing, ingestion, storage, security, translation, and distribution. Ensure the infrastructure meets the needs of all HUB24 products and services.
• Product Development and Maintenance: Direct the design, development, support, and maintenance of key technology utilities, including the HUBconnect suite, Engage, MyProsperity, and other strategic tools. Ensure these utilities effectively support the group’s strategic initiatives.
• Collaboration and Stakeholder Engagement: Collaborate with internal and external stakeholders to gather business requirements, translate them into functional and technical specifications, and develop practical solutions that align with strategic goals.
• Strategic Planning: Develop strategic plans for resource allocation and technology implementation. Create technology roadmaps that align with current and future product developments and business objectives. Engage with other Group Technology teams to ensure alignment and clear communication.
• Team Management and Development: Maximise team potential by fostering a positive work culture and enhancing productivity. Develop team capabilities, including managing offshore resources, and take responsibility for performance management, professional growth, and team development.
• Process Improvement: Identify areas for improvement within current processes and empower teams to prioritise and implement changes. Promote a culture of continuous enhancement and operational efficiency.
• Compliance and Security: Uphold the integrity, security, and confidentiality of data systems. Ensure compliance with relevant regulations, including privacy and financial industry standards.
• Documentation and Training: Maintain thorough documentation for all processes, systems, and roles. Provide training and education to ensure teams are well-prepared to manage their responsibilities effectively.
• Innovation and Standards: Cultivate a culture of innovation, encouraging the adoption of cutting-edge technologies and methodologies. Position HUB24 as a leader in technology within the industry.
• Management Reporting: Prepare and deliver timely monthly reports on key areas, including team capacity, practices, standards, operations, and strategic initiatives. Track performance metrics and technical debt backlogs, providing insights and updates to leadership.
• Financial Management: Assist in managing budgets and cost centres related to technology operations, ensuring financial accountability and efficiency.
• Incident Management: Minimise risks and manage incident resolution within areas of responsibility. Serve as the escalation point during incidents, ensuring quick response and mitigation. Conduct post-incident reviews and develop action plans to prevent recurrence.
• Architecture Alignment: Align business, application, data, and technology initiatives with the group’s architectural models. Utilise appropriate technology options (e.g., high code, OutSystems, Databricks, UIPath, PowerBI) to meet project requirements and outcomes.
• Leadership Support: Provide strategic and operational support to the CPTO and Group General Manager, Technology, assisting with high-level initiatives and decision-making.

Requirement:

• Bachelor’s degree in Computer/Software Engineering or equivalent.
• MBA or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field (desirable).
• Demonstrated experience leading and inspiring technology teams, with at least 5 years in a senior leadership role.
• Proven ability to build and support high-performing data and software engineering teams.
• Experience working in hybrid cloud environments (GCP, AWS ecosystems) is valued.
• Experience guiding teams working on low-code platforms like OutSystems and UIPath is beneficial.
• Strong understanding of software engineering lifecycles with a focus on collaboration and innovation.
• Proficient in data modelling, data governance, security, privacy, and compliance, fostering a culture of data integrity.
• General knowledge of financial market operations and the financial platform industry.
• Strong problem-solving skills, with a focus on thoughtful analysis and creative solutions.
• Ability to think conceptually and strategically, using a collaborative approach to technology planning.
• Awareness of regulatory and compliance requirements in financial services (e.g., ISO27001, GS007, ASAE 3402, CPS230, CPS234), with a commitment to ethical practices.
• Understanding of data privacy and security regulations, promoting a secure and transparent environment.
• A flexible and supportive approach to out-of-hours support when needed.
• Excellent leadership and communication skills, with a focus on building positive relationships and fostering team well-being.

Personal Competencies:
• Strong communicator and presenter, with the ability to inspire and engage.
• Client-focused and committed to building strong relationships.
• Collaborative and team-oriented, fostering a positive culture.
• Innovative thinker with a proactive, solution-driven mindset.
• Demonstrates integrity, accountability, and ethical leadership.
• Results-focused, organised, and detail-oriented with a can-do attitude.

THE HUB24 STORY  We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. 
Check out why our people love working at HUB24! We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed!  
The Recruitment Process: - Acknowledgement email once your application has been submitted. - Our Talent team will start reviewing your application, if unsuccessful you will be notified. - If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. - If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.- Should you require any accommodations to the recruitment process, please contact recruitment@hub24.com.au and one of our team will be in touch. - Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews. - Communication of outcomes to successful and unsuccessful candidates and feedback provided. 
*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 
2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative
HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you.